Apollo Asio Failure, error fffffc18

I logged Support ticket 320679 with UAD a week ago and have had nothing but a standard letter response. Piss poor service.

So I'd be interested to know if anyone here has a clue what is happening with my Apollo. I can be working in Samplitude, everything is fine. Close one project, open another and suddenly ASIO is completely unavailable. Trying to play sound gets me the Samplitude error "Asis Universal Audio Apollo loading Failed." Cannot Initialise ASIO Universal Apollo, Error Code fffffc18 Samplitude will exit, but my PC will not shutdown and has to be shut down by holding down the power switch for five seconds,

However, the UAD control panel shows that the Apollo may still be 'live' and I can load UAD plugins into the UAD mixer. At this point, Windows Sound Control panel will load, but cannot open the 'configure' panel, and the 'properties' panel does not have the 'advanced' page. Device manager is showing the Apollo as working under 'Sound Video and Game Controllers', and the Audio DSP drivers are also showing as active and working. No other apps will play sound either. A complete hardware reset has to be done manually.

A web search of fffffc8 isn't giving out any clues. Anyone here?

Why don't you call UA tech and have them walk you through the trouble shooting steps? Last time I had an issue (about 6 years ago), I called them direct and was done in about 5 minutes (it was a issue with my UAD-2 cards being assigned to different hardware groups). I can't say I have ever encountered or seen reported the issue you are having. I don't use Samplitude, but I have been successfully using my Apollo QUAD with SONAR X2/X3 & REAPER 4 for the last (2) years (nearly everyday) and have not experienced your issue. I am all x64 BTW (OS, DAW apps, plug-ins, etc...) What FW800 PCIe card are you using? Using the Texas Instruments FW800 PCIe drivers?

Cheers,

Billy Buck

Hi Billy, I remember you from the Sonar forums, many years ago. I hope that you are well.
I would prefer to not to call because there is a 12 hour time difference. A support ticket should suffice.
This machine has been working since Jan 2013, so it's not a new installation.

PaulRussell said:

Hi Billy, I remember you from the Sonar forums, many years ago. I hope that you are well.
I would prefer to not to call because there is a 12 hour time difference. A support ticket should suffice.
This machine has been working since Jan 2013, so it's not a new installation.

Click to expand...

Hi Paul,

Has your issue been resolved? I looked up your support ticket and it looks like Dave B. has requested a system profile, but that's the last entry.

I can appreciate the 12 hour time difference, but if you haven't been able to get it solved via email a real-time call might be a better solution.

Please let us know - thanks!

-GK
Gannon Kashiwa