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Thread: Hardware Transfer Question

  1. #11
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    I am interested in purchasing a used Apollo Twin Duo from Guitar Center who is an authorized retailer. From my conversations with them, they bought the units without the hardware license being transferred to them. Is it possible to have the license directly transferred to me if I can provide proof of purchase?

  2. #12
    Master of the UADiverse Matt Hepworth's Avatar
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    Tricky. They may have some kind of arrangement with UA. Normally, no. Definitely reach out to UA's customer service.
    PTHD> 2x Pro Tools HD4 Accel | 2x Mac Pro 8 Core (16 thread) | 2x Magma Chassis | Apogee Symphony I/O, AD16X, and AVID HD I/O | 2x UAD-2 OCTO, Solo | Pro Tools HD 10, HD 12 | Studio One V3 Pro | OSX 10.8.5

    NATIVE> nMP Ashtray/Trashcan Hex Core | OSX 10.10.4| Windows 8.1 Pro | Apollo QUAD "Classic" w/ TB, Apollo Twin DUO | TC Konnekt 48 | Samplitude Pro X | Studio One V3 Pro | SONAR Platinum | Pro Tools 12

  3. #13
    Practically a UAD Expert Hoenerbr's Avatar
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    Quote Originally Posted by bt2513 View Post
    I am interested in purchasing a used Apollo Twin Duo from Guitar Center who is an authorized retailer. From my conversations with them, they bought the units without the hardware license being transferred to them. Is it possible to have the license directly transferred to me if I can provide proof of purchase?
    Be Careful with Guitar Center, years ago they had similar problems with Creamware Pulsar/Scope cards they were selling that were marked NFR (Not For Resale) ! They were Demo units that were loaned to guitar center.
    They were never supposed to sell them in the first place. Be sure and check with UA CS before buying these units !

  4. #14
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    Signals in a device chain always travel from left to right. You can drop audio effects in at any point in an audio track's device chain, keeping in mind that ..... are unique for each instance of a given plug-in in your Set, and are saved with the Set.

  5. #15
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    Quote Originally Posted by Hoenerbr View Post
    Be Careful with Guitar Center, years ago they had similar problems with Creamware Pulsar/Scope cards they were selling that were marked NFR (Not For Resale) ! They were Demo units that were loaned to guitar center.
    They were never supposed to sell them in the first place. Be sure and check with UA CS before buying these units !
    To memorialize the protocol for this (from my email exchange with UA Support):

    The unit must be in your physical possession and you must generate a detailed system profile and send to them. They did not say it was guaranteed they could transfer in all cases, just that this was how you begin the process.

    Honestly, I'm mostly irritated at Guitar Center for selling these units as if they are fully functioning when in actuality the end-user may not get a working unit (at least, working in the UA world). The sales rep seemed to be under the impression that the software was akin to the "Lite" version of Ableton Live or Cubase or something - I tried to explain that without the licensing these things are extremely overpriced and somewhat pointless to own. I guess I shouldn't be surprised at GC...

  6. #16
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    Cool

    I have a PCIE AUD2 Solo card I'd like to sell, but have a slew of Thunderbolt DSPs and not interested in selling my plugins. I'm curious if UAD honors the person to whom the hardware is transferred the most fundamental legacy plugins, once they register the hardware, like RealVerb, legacy 1176, legacy LA-2A, etc., because if so, I'd like to detail, in my Ebay post what plugins will come with the hardware transfer.

    Thanks in advance for any knowledge and experience on this process!!

  7. #17
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    I recently purchased an Apollo Twin USB (brand new, from an authorized dealer) and I also picked up the Ultimate Bundle through UA's store. I now want to return the Twin USB since I cannot get it working stably on my Dell laptop. I wonder if the Twin USB and my Ultimate Bundle can somehow be separated from each other if I return the Twin unit? I'd like to keep my Ultimate Bundle since I intend to switch over to a Mac/Thunderbolt-based system. I've contacted UA support, but while I wait to hear back I just thought I'd check here to see if anyone has any suggestions. Thanks!

  8. #18
    Practically a UAD Expert Kcatthedog's Avatar
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    You/CS can transfer the ownership of the twin back to the store with only the plugs that came with it. You indicate in the transfer screen that you want to retain the plugs in you purchased by not selecting "all" plugs ins being transferred.
    jamesa likes this.

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