Hi Jeam25,
I've been trying to remember what we did to correct this in some systems - it's a matter of fixing the caches. Anyway, here is a set of steps to get rid of the bad prefs and start again. Give it a shot and let us know if it solves it for you.
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1.
Uninstall UAD software: Uninstall & Firmware (Windows 7) (make sure to manually delete device drivers from Device Manager)
2.
Trash Pro Tools prefs: How do I trash my Pro Tools preferences? | SweetCare
3.
Reinstall UAD software
4.
Perform win 7 aax initialization procedure:
Initializing AAX 64 for Windows 7
Important: To use Pro Tools 11 or Pro Tools 12 with UAD AAX 64 plug-ins under Windows 7 and UAD v8 software, the following steps are required. The procedure must be performed each time an updated version of UAD software is installed (
once for UAD v8.0.0, once for future UAD releases, etc):
1. Install the UAD v8.0.0 software software. Be sure to restart the computer after installation.
2. Open the Pro Tools application. The UAD AAX 64 plug-ins are automatically scanned during launch.
3. Click "No" when Pro Tools displays a message indicating some UAD AAX plug-ins failed to load. This message can be safely dismissed.
4. After all plug-in scans are complete, QUIT Pro Tools. The UAD AAX 64 plug-ins are now properly initialized and ready for use the next time Pro Tools is opened.
If Pro Tools is not quit after the initial plug-in scan, Pro Tools AAE error -14018 and/or other anomalies may occur.
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Hope this helps!
-GK
Gannon Kashiwa