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Thread: Apollo Twin Click issue

  1. #1
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    Apollo Twin Click issue

    OK, so every once in a while someone says that they hear clicks when listening to music or doing projects or whatever. But what I have is a different problem, it happens when I close youtube video or audio file on my PC, I hear a fairly loud click, and it's shown on output meter as well. It's not clocking issue, I have it set to internal. I'm completely baffled. To make things interesting, it doesn't happen every time, it usually happens just once at a random time after I turn on computer, and then it doesn't happen anymore. Sometimes the click appears only on left speaker. Could it be Apollo Twin's hardware fault? Has ANYONE had this problem, where there's click when there's NO music?

  2. #2
    iDt
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    Man, am I glad you made this post. I've been trying to figure out this exact (and I mean exact, down to the left channel part of it) issue for months, but between the extended setup I have and the intermittence of the issue, I've gotten nowhere on figuring it out. Now that I know it's (possibly) isolated to the Twin, I'll see if I can't figure it out this weekend. Meanwhile, can you share your setup?
    ------------------
    Apple 15" MBPr (2.8Ghz Quad Core i7, 16GB RAM, 1TB SSD) | Apple Thunderbolt Display | Dell U2412M
    OS: macOS Sierra 12.1.1 | DAW: Pro Tools 12.6; Ableton Live Suite 9.7
    Universal Audio: Apollo 8p TB | Apollo Quad Firewire w/TB Card | Apollo Twin Duo | UAD-2 Satellite TB Octo | UAD-2 Satellite TB Quad | BLA Micro Clock mk2
    Monitors: Yamaha HS8 + HS8S | Avantone Mixcubes
    Controllers:Novation RemoteSL MkII 49 | Ableton Push2

  3. #3
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    I'm so glad that I'm not the only one having this issue, I was beginning to go crazy lol. Anyway, it happens on every setup I use, but the most common one is: PC with i7 4790k processor, 16GB RAM DDR3, 120GB SSD, 1TB HDD and 1TB external drive, Windows 10 x64 1607 and Apollo Twin USB going into Yamaha HS7's. I was beginning to think that my Twin is faulty, but seeing as you have exact same problem as me, it may be related to something other? Did you experience any other anomalies apart from that?

  4. #4
    Moderator Don Schenk's Avatar
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    Kimi, what drivers are your motherboard using for the various USB ports?

    :- Don

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    Newest drivers for everything. My motherboard is Asus B85M-K

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    It happens to me from time to time.. with the latest drivers of my z170 Asus mobo it happens less often and when it happens it's not so loud.. it's a driver problem it seems.. chipset or USB 3.0 or the UA driver.. hope they'll fix it soon.

  7. #7
    iDt
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    Doubtful it's a Chipset/USB driver as I'm on Thunderbolt on a Mac. Here's what I have discovered over the past few days.

    1. Removing the Twin from my setup removed the click.
    2. Using the Twin by itself removed the click. (Granted, when I was using the Twin alone I was in a different location and also didn't have my HS8's in the mix. Additionally, I was using a completely different Thunderbolt cable.)

    I'll do some more testing tomorrow after reintegrating the Twin and report back.

    EDIT - Looks like I spoke too soon. Just had the click on the left channel in the setup without the Twin. More tomorrow.
    Last edited by iDt; 11th January 2017 at 12:28 AM.
    ------------------
    Apple 15" MBPr (2.8Ghz Quad Core i7, 16GB RAM, 1TB SSD) | Apple Thunderbolt Display | Dell U2412M
    OS: macOS Sierra 12.1.1 | DAW: Pro Tools 12.6; Ableton Live Suite 9.7
    Universal Audio: Apollo 8p TB | Apollo Quad Firewire w/TB Card | Apollo Twin Duo | UAD-2 Satellite TB Octo | UAD-2 Satellite TB Quad | BLA Micro Clock mk2
    Monitors: Yamaha HS8 + HS8S | Avantone Mixcubes
    Controllers:Novation RemoteSL MkII 49 | Ableton Push2

  8. #8
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    Hi, could You get it right eventually ?
    I have some similar problem, at the beginning i thought it worked ok, than there was this little pop noise at the beginning ofplaying clips on line, on twitter or fb.
    Only at the beginning. Like it would be some kind of software/hardware starting up. And then freeze back when i didn't play sound
    I don't know....

    Then i read about the software update. I downloaded it. Sorry for the Q but...am i supposed to do more than install it (which i did) ? Should i manually update the drivers in the audio settings or has it been updated with the installation ?
    I am new to such topics, sorry.

    After the update i guess it got wors. While using Apollo, playing music files or spotify gave me irregular, silent pops and clicks, not too often but still....cmon
    I played with some samplerate settings/bitrate and so on...(which i also did before, according to the manuals from Apollo) ....i don't think it helped.
    Then came some windows update!
    It seems it got better...there's just this one click/pop at the beginning of playing online videos.
    On the Apollo and without it (when turned off) when the sound goes back to the computer sound card.

    I am a bit puzzled...the solution may be easy but it's black magic to me.
    HELP

  9. #9
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    I have a thunderbolt unit and have my share of issues. The main problem, IMHO, is that many of the different windows programs either don't support ASIO or don't do it correctly. For Pandora, YouTube and many others I just set the input/outputs to as the widows default devices. Camtasia, the program I use for recording, will not record without pops, crackles, etc. I use a program call ASIOLink which solves this issue. For RX 5, I have switched back to MME as 9.1 did not fix thes issue. ProTools seems to work all the time. The bottom line is I spent way to much time trying to figure it all out and just change inputs/outputs as needed for what I am doing.

    Until Microsoft makes audio as easy as Apple I will just have to live with. No I am not going back to Apple until they start building power machines instead of yuppie consumer laptops. I have a laptop that is more powerful than most desktops. 64gb ram, 4-1TB SSDs and a GeForce 980 video card. When I can get that in a MacBook, I'all consider going back.
    Last edited by txrpls; 20th March 2017 at 06:37 PM.

  10. #10
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    Pretty strong gear

    "For Pandora, YouTube and many others I just set the input/outputs to as the widows default devices. " - what do you mean by that, i am not sure i get it ....sorry How do i do this ? Because YT is one of the issues i got.... i try to check it every day....Yesterday was good actually....when i was on Apollo nothing happend....turning the device off and returning to Laptops sundcard brought it back. So the problem is in themoment of changing the sound device

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