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Thread: APOLLO TWIN USB3 Compatibility Issues..What EXACTLY are the issues?

  1. #1
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    APOLLO TWIN USB3 Compatibility Issues..What EXACTLY are the issues?

    Greetings to all,
    Firstly, I have contacted support regarding issues getting my Apollo Twin Duo up and running . I understand there are "compatibility issues" and I have read and re-read through the lists of information provided by UA associated with this topic, but I cannot find anything anywhere that specifies precisely what the compatibility issues are exactly.
    Can anyone from the forum or UA provide some insight that would help me to help myself to understand precisely what the compatibility issues are?

    If I could better understand what the actual compatibility issues are exactly then perhaps I can find a solution on my own..
    For the matter of this post, I have implemented all the recommended optimisations suggested by UA on my purpose built pro audio computer(s), most of which had already been done when the machines were first built less than 2 years ago.
    My studio' computer(s) builder is scheduled to come through and give my systems a check up and thorough servicing, any information that explains that exact and specific nature of these compatibility issues would be greatly appreciated. happy new year to all!
    regards,
    gene
    Last edited by GMichaelHall; 1 Week Ago at 03:25 AM. Reason: edit

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    Thanks

  3. #3
    Master of the UADiverse Matt Hepworth's Avatar
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    Specific USB 3 chipsets are required. I'll see if I can pull a link that will shed light.

    Also, there's a difference between USB 3.0 High-Speed and USB 3.0 SuperSpeed. If your controller lists High-Speed, it will not work properly.

    There's also a Win 10 update that enforces driver signing. The workaround is listed here - WINDOWS 1607 APOLLO TWIN USB- Windows 10 Enforces Unsigned Driver Ban
    PTHD> 2x Pro Tools HD4 Accel | 2x Mac Pro 8 Core (16 thread) | 2x Magma Chassis | Apogee Symphony I/O, AD16X, and AVID HD I/O | 2x UAD-2 OCTO, Solo | Pro Tools HD 10, HD 12 | Studio One V3 Pro | OSX 10.8.5

    NATIVE> nMP Ashtray/Trashcan Hex Core | OSX 10.10.4| Windows 8.1 Pro | Apollo QUAD "Classic" w/ TB, Apollo Twin DUO | TC Konnekt 48 | Samplitude Pro X | Studio One V3 Pro | SONAR Platinum | Pro Tools 12

  4. #4
    Master of the UADiverse Matt Hepworth's Avatar
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    USB 3 requirements:
    https://help.uaudio.com/hc/en-us/art...-Compatibility

    General requirements:
    https://help.uaudio.com/hc/en-us/art...m-Requirements

    Also note that AMD systems are not supported.
    PTHD> 2x Pro Tools HD4 Accel | 2x Mac Pro 8 Core (16 thread) | 2x Magma Chassis | Apogee Symphony I/O, AD16X, and AVID HD I/O | 2x UAD-2 OCTO, Solo | Pro Tools HD 10, HD 12 | Studio One V3 Pro | OSX 10.8.5

    NATIVE> nMP Ashtray/Trashcan Hex Core | OSX 10.10.4| Windows 8.1 Pro | Apollo QUAD "Classic" w/ TB, Apollo Twin DUO | TC Konnekt 48 | Samplitude Pro X | Studio One V3 Pro | SONAR Platinum | Pro Tools 12

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