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Thread: Got BSOD [Apollo Twin USB]

  1. #1
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    Question Got BSOD [Apollo Twin USB]

    Hey folks!

    I've been using apollo twin interface for a while. I used to have 1 random restart a day: it's when you get a buzz (or saw) sound for half a second and than it goes back to normal. I don't know why but it wouldn't happen more than once a day, when I had that problem. Anyway, after an update "usb safety buffer" with small/medium option seemed to solve the problem. It's been a few months without any issue. Today, out of nowhere I got BSOD while working on a project (good thing I saved it on time). So noe this buzz sound just frozen until I turned the interface off. I took a video of it right after it happened while my computer was restarting.

    https://youtu.be/CtTnuMxZq38

    So my question is this a one time bug or something's wrong with a hardware?
    Also this is dsp monitor when nothing is loaded. (is it normal??)
    idling state.jpg

    I'm not sure if needed, here is the system state

    Universal Audio Inc.
    UAD System Info Date: 9 Aug 2017 11:00:44pm
    ---------------------------------------------------------------------------
    UAD Software

    UAD Software Release Version: 9.2.0
    UAD-2 Engine Version: 9.02.002
    ---------------------------------------------------------------------------
    UAD Hardware

    Number of Devices: 1
    ---------------------------------------------------------------------------

    Device # : 1
    Device Type: Apollo Twin USB - DUO
    Hardware ID: 60029-70c82-xxxx-xxxx
    Serial number: xxxxxxxxxxxxxx
    UAD-2 driver version: 9.02.002
    DSP Bootloader version: 5.01.004
    DSP Framework version: 8.14.9048
    FPGA version: 57.32950
    Microprocessor version: 2.00.083 STM

    ---------------------------------------------------------------------------
    My computer info Info

    OS Version: Windows 7 x64
    CPU: i7-2600K @3400Ghz
    RAM: CORSAIR Vengeance 16GB (4 x 4GB)
    Motherboard: Asus P8P67 Deluxe

    ---------------------------------------------------------------------------
    I also have Inateck KT4005 PCIe usb 3.0 controller, which I was recommended on this forum. Otherwise it wouldn't work.
    Thanks

  2. #2
    Master of the UADiverse Matt Hepworth's Avatar
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    It's normal to see some usage of your DSP for routing and such.

    BSOD: You can zip a minidump file (this is what has the blue screen info) and attach it. It may help determine where the issue is.

    Alternately, use something like bluescreen viewer to see if it gives you a clue. Normally, we're looking for a driver for the Apollo cited in bluescreen viewer, if it's Apollo related.

    Blue screen of death (STOP error) information in dump files.

    timoshina likes this.
    PTHD> 2x Pro Tools HD4 Accel | 2x Mac Pro 8 Core (16 thread) | 2x Magma Chassis | Apogee Symphony I/O, AD16X, and AVID HD I/O | 2x UAD-2 OCTO, Solo | Pro Tools HD 10, HD 12 | Studio One V3 Pro | OSX 10.8.5

    NATIVE> nMP Ashtray/Trashcan Hex Core | OSX 10.10.4| Windows 8.1 Pro | Apollo QUAD "Classic" w/ TB, Apollo Twin DUO | TC Konnekt 48 | Samplitude Pro X | Studio One V3 Pro | SONAR Platinum | Pro Tools 12

  3. #3
    Official UA Representative UniversalAudio's Avatar
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    Quote Originally Posted by Matt Hepworth View Post
    It's normal to see some usage of your DSP for routing and such.

    BSOD: You can zip a minidump file (this is what has the blue screen info) and attach it. It may help determine where the issue is.

    Alternately, use something like bluescreen viewer to see if it gives you a clue. Normally, we're looking for a driver for the Apollo cited in bluescreen viewer, if it's Apollo related.

    Blue screen of death (STOP error) information in dump files.

    Thanks Matt - great info!

    Shtreebun, we identified an issue that could cause BSOD with Twin USB on restart. That fix was rolled into V9.3, which we just released.

    I would suggest downloading and installing it and see if that fixes it for you.

    Cheers!

    -GK
    Gannon Kashiwa
    Last edited by UniversalAudio; 1 Week Ago at 03:23 PM.
    Matt Hepworth likes this.

  4. #4
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    Quote Originally Posted by Matt Hepworth View Post
    It's normal to see some usage of your DSP for routing and such.

    BSOD: You can zip a minidump file (this is what has the blue screen info) and attach it. It may help determine where the issue is.

    Alternately, use something like bluescreen viewer to see if it gives you a clue. Normally, we're looking for a driver for the Apollo cited in bluescreen viewer, if it's Apollo related.

    Blue screen of death (STOP error) information in dump files.

    Hey Matt! Thanks for such info!! All my life I never knew about this and I considered my self an advanced windows user)). You should see me trying to quickly read blue scree info and remembering error codes everytime it happens, haha. Anyway, here is the minidump file just in case, even though new drivers have been released. Much appreciated!

    080917-22339-01.zip



    Quote Originally Posted by UniversalAudio View Post
    Thanks Matt - great info!

    Shtreebun, we identified an issue that could cause BSOD with Twin USB on restart. That fix was rolled into V9.3, which we just released.

    I would suggest downloading and installing it and see if that fixes it for you.

    Cheers!

    -GK
    Gannon Kashiwa
    Wow-wow-wow, update you say? Didn't expect that, lol Thanks guys, I'll install it now

  5. #5
    Official UA Representative UniversalAudio's Avatar
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    Quote Originally Posted by timoshina View Post
    Hey Matt! Thanks for such info!! All my life I never knew about this and I considered my self an advanced windows user)). You should see me trying to quickly read blue scree info and remembering error codes everytime it happens, haha. Anyway, here is the minidump file just in case, even though new drivers have been released. Much appreciated!

    080917-22339-01.zip





    Wow-wow-wow, update you say? Didn't expect that, lol Thanks guys, I'll install it now
    Hi Timoshina,

    Let us know if v9.3 fixes it - thanks!

    -GK
    Gannon Kashiwa
    Matt Hepworth likes this.

  6. #6
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    Quote Originally Posted by UniversalAudio View Post
    Hi Timoshina,

    Let us know if v9.3 fixes it - thanks!

    -GK
    Gannon Kashiwa
    Ok. Well, I installed it, so far so good, lol. Like I said it only happened once. So if anything, I will report. Thanks for the support, UniversalAudio!

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