Hi guys,
I desperately need help with a problem that I am having and as I live in Brazil and there is no technical support here I just don't know what to do.
I have a system with 4 cards. 2 OCTO, 1 QUAD and a DUO on my mac. Yesterday, my Pro tools session froze and I had to restart. After the restart my new OCTO card asked for a firmware update, and it did ok, than, my QUAD asked the same thing and after a few minutes it came up with an error -98.
I tried to redo the firmware update with no success, than, I put this card on my other computer, this time with windows and got the same error.
After about a day insisting on this problem I figured out that my card's backlit led never lights, but the card is recognized in the device manager correctly.
If I skip the firmware update, the card asks for an authorization download, but when I go to the universal audio website, the Hardware ID that the card displays is different from the one that i have registered, but the serial remains the same.
Please, see if you have any clue of what can be going on, to help here.
Thank you a lot for your time and sorry for the big letter I wrote.
I also have pictures of everything.
Ian Duarte
I desperately need help with a problem that I am having and as I live in Brazil and there is no technical support here I just don't know what to do.
I have a system with 4 cards. 2 OCTO, 1 QUAD and a DUO on my mac. Yesterday, my Pro tools session froze and I had to restart. After the restart my new OCTO card asked for a firmware update, and it did ok, than, my QUAD asked the same thing and after a few minutes it came up with an error -98.
I tried to redo the firmware update with no success, than, I put this card on my other computer, this time with windows and got the same error.
After about a day insisting on this problem I figured out that my card's backlit led never lights, but the card is recognized in the device manager correctly.
If I skip the firmware update, the card asks for an authorization download, but when I go to the universal audio website, the Hardware ID that the card displays is different from the one that i have registered, but the serial remains the same.
Please, see if you have any clue of what can be going on, to help here.
Thank you a lot for your time and sorry for the big letter I wrote.
I also have pictures of everything.
Ian Duarte