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Thread: Bought an Apollo Twin Duo, received nothing for the current promo

  1. #1
    Up and Comer
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    Dec 2016
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    Bought an Apollo Twin Duo, received nothing for the current promo

    Hi guys, can anyone let me know how long UAD normally takes on answering tickets. I purchased the UAD Twin, registered and was looking forward to getting the Fairchild and Tape Emulation but have yet to see anything after a week.

    Wrote them 3 days ago and have yet to hear back. Do they respond to tickets? Should I call or sit on the ticket?

    Thanks in advance.

  2. #2
    Experienced UAD User jonnytheshirt's Avatar
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    Jan 2015
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    Doesn't sound unusual however call them if you like to speed it up.

  3. #3
    Practically a UAD Expert Kcatthedog's Avatar
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    Dec 2011
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    I'd call !

  4. #4
    Up and Comer
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    Dec 2016
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    Hi, they sorted me out. Thanks guys for replying. And thank you to UAD, really enjoying the new apollo. Been a big want of mine for a few years, getting UAD.
    Matt Hepworth likes this.

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