插件授权错误

[温柔枯燥]

我的声卡是阿波罗双USB 买了朋友的共享插件，然后必须用梯子才可以刷新插件，因为声卡也是收的二手的，所以现在不知道声卡出了什么问题，就是刷新插件提示授权错误，绑定二手设备的时候也必须要开梯子才可以

 

[Matt Hepworth]

Welcome! You will want to open a ticket with UA customer support. Normally, a second hand unit needs to be transferred out by the old owner so the new owner can register it.

 

[unno]

You should ask the official website support and ask in English

Ladder? You might as well say it’s a VPN

 

[温柔枯燥]

注册二手设备twin usb显示这些卡已被转移

 

[Matt Hepworth]

注册二手设备twin usb显示这些卡已被转移

Does it say "Pending"?

 

[温柔枯燥]

没有任何提示

 

[温柔枯燥]

你看一下，谢谢你

 

[Matt Hepworth]

You will want to open a ticket with UA customer support so they can help. We're just a user forum here.

 

[温柔枯燥]

我不会...第一次用Apollo的设备，而且不是国行的是二手设备

 

[LouisC]

如前所述，您需要原所有者来转移帐户。您还能联系到他们吗？

 

[温柔枯燥]

我联系不到他们了

 

[Alexxon]

我联系不到他们了

首先你使用的是所谓的“共享”插件，你应该会了解这样做的风险。Apollo或者说任何UAD-2的设备都是和原来的用户绑定在一起的，一旦他们转移了设备的所有权，所有他们插件都会离线。其次，这是一个由用户运营的论坛。大家会尽力帮你，但这种技术性的问题我认为还是交给客户支持解决最好。

 

[温柔枯燥]

我知道你的意思，我是用我现实生活中的朋友的插件，然后我现在声卡出现问题，我不知道如何去解决，客户支持我不知道怎么联系

 

[Alexxon]

我知道你的意思，我是用我现实生活中的朋友的插件，然后我现在声卡出现问题，我不知道如何去解决，客户支持我不知道怎么联系

用这个链接：https://help.uaudio.com/hc/en-us
进这个界面，找这个ChatBot，我拿红色箭头指出来了。
然后用英语问他你要问的问题。如果你得不到答案他会给你一个联系客户支持的表，填你的邮箱和名字，以及简略总结你的问题就可以了。

 

[温柔枯燥]

这个是个机器人然后我给他发了不理我

 

[Alexxon]

这个是个机器人然后我给他发了不理我

问完问题他会给你一个选项，然后点“I still have problems"就会有表格。

 

[温柔枯燥]

好的谢谢你我已经提交表格了

 

[RogueM]

Normally, a second hand unit needs to be transferred out by the old owner so the new owner can register it.

are you sure about this? the FAQ (yes, I know, but there has got to be ONE person that reads though this, if no other reason than spell checking, right!) states this is ONLY required IF (all) plug-ins are to be transferred with the device.

... clear as mud, UA style, to be fair, so it's likely neither of us, or FAQ, is 100% on point and it likely depends on the direction of the wind on that particular night

 

[Matt Hepworth]

are you sure about this? the FAQ (yes, I know, but there has got to be ONE person that reads though this, if no other reason than spell checking, right!) states this is ONLY required IF (all) plug-ins are to be transferred with the device.

... clear as mud, UA style, to be fair, so it's likely neither of us, or FAQ, is 100% on point and it likely depends on the direction of the wind on that particular night

I had to on the last unit I sold. It's an option right in the account.