12 days no response

[Spidey02]

I opened a support ticket 12 days ago with a simple problem I purchased the guitar bundle and typed the wrong email all I need is to have them add my bundle to my ilok account so I can activate how long do have to wait till I even get a response

 

[MisterNiceShoes]

No idea, I haven't even been able to get UA Connecting working to download the plugins I've bought. Ticket went in over 9 days ago.

 

[KenGreen]

Going on 11 days myself! Thinking it's time to just 86 Ruby from my board. They're not going to respond.

 

[UniversalAudio]

What is your ticket #? Happy to look into it for you.

 

[supermihl]

What is your ticket #? Happy to look into it for you.

I also opened a second support ticket (657475ac8d43c3dc50d00b43) because no reply for over 12 days on the first one
maybe Someone can look into the problem here real quick: I bought the essentials bundle with polymax synth being part of it, but there’s no polymax anywhere to be found…Apollo 8 quad with 2 satellites plus newest software/firmware

 

[exoslime]

I bought the essentials bundle with polymax synth being part of it, but there’s no polymax anywhere to be found…Apollo 8 quad with 2 satellites plus newest software/firmware

Polymax is an UADx plugin (native), have you downloaded UA Connect?

 

[Markus007]

What is your ticket #? Happy to look into it for you.

What is your ticket #? Happy to look into it for you.

I'm also waiting for an answer to my V11 reset problem - Logic X Arrangemnets are not loaded properly. UAD Plug ins are resetted, after installing V11

 

[Spidey02]

What is your ticket #? Happy to look into it for you.

. This was the ticket number from to chat bot 789157 and this was my original ticket number (#786048) thank you for the help

 

[supermihl]

Polymax is an UADx plugin (native), have you downloaded UA Connect?

Yep, this may have been the issue… need to upgrade my OS though but looks like that solved it…thanks!

 

[exoslime]

your welcome
then please also close your tickets

 

[UniversalAudio]

. This was the ticket number from to chat bot 789157 and this was my original ticket number (#786048) thank you for the help

I directed it to the right agent, look for a reply soon.

 

[UniversalAudio]

I'm also waiting for an answer to my V11 reset problem - Logic X Arrangemnets are not loaded properly. UAD Plug ins are resetted, after installing V11

Support is investigating this.

 

[UniversalAudio]

I also opened a second support ticket (657475ac8d43c3dc50d00b43) because no reply for over 12 days on the first one
maybe Someone can look into the problem here real quick: I bought the essentials bundle with polymax synth being part of it, but there’s no polymax anywhere to be found…Apollo 8 quad with 2 satellites plus newest software/firmware

Ticket #s are 6 digits.