26 hours since I filed a support ticket

[Jay Asher]

And still no response, other than the initial acknowledgment that they received it.

My days of buying from UA have come to an end.

 

[UniversalAudio]

And still no response, other than the initial acknowledgment that they received it.

My days of buying from UA have come to an end.

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.