Accidentally activated hardware transfer while switching to new computer - workaround?

[smallbluestudio]

I've been in a nightmare studio upgrade, which is costing me a ton of time and $$ - and:

While switching recording rigs, I accidentally switched my two (new) Apollo x8s to transfer the licenses. I thought it was what I had to do to switch computers. I need to cancel that transfer so I can re-connect the Apollos to my current email account...but, I can't, it just generates an error message saying I can't re-register them and need to contact support. I've created a support ticket - 799583 - but it seems like response times are very slow right now and am curious:

Aside from waiting and hoping - is it a dumb idea to take the two Apollos over to a friend's studio, register them under his account, and then set them up for transfer again back to mine? Or will that just create some OTHER problem? I'm happy to wait a day or two still, just wondering if this is a feasible, quicker, workaround...

 

[JamesSGBrown]

Hey, just so you know I also started a device transfer, but until the new owner registers the device it seems I can still use it as usual (even though my online account still says there is a transfer pending).

 

[smallbluestudio]

I'm able to use the devices (as in, they work) - but I can't log in and access any of my plugins, which means I can't finish my mixes...that's the part I REALLY need to be able to do...

 

[UniversalAudio]

I'm able to use the devices (as in, they work) - but I can't log in and access any of my plugins, which means I can't finish my mixes...that's the part I REALLY need to be able to do...

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[RogueM]

I'm able to use the devices (as in, they work) - but I can't log in and access any of my plugins, which means I can't finish my mixes...that's the part I REALLY need to be able to do...

you should be able to run 14 days demos at least?

as far as I know you can’t cancel yourself. I wouldn’t suggest you register under someone else’s account. I would sooner create a fresh account with alternative email and try that way if you are that desperate to get going.

 

[smallbluestudio]

I directed it to the right agent, look for a reply soon and thanks for your patience.

Thank you so much!