Accidentally purchased twice

[SPatterson2024]

Hi all

I accidentally purchased a UA Plug In twice and I have been searching the main UA website for a way to seek a credit towards my next purchase. Either I am looking right at it or its REALLY tough to find the best way to contact Customer Support.

Can anyone help? Appreciate it in advance.

Shawn

 

[klasaine]

This is a user forum.

Click on the dialog pop-up icon in the bottom left-hand corner of your screen on the below linked UA webpage ...

https://help.uaudio.com/hc/en-us/articles/210253543-Contact-Support

It'll start with a bot/chat.
If you don't get an answer that works, type "request agent".

 

[Deif]

This happened to me once and it was the day I realized I had more plugins than I could ever use

 

[Joe Porto]

This happened to me a couple weeks ago at the beginning of the big sales. I contacted tech support as @klasaine describes. Instead of waiting for a response (you can't type much of a description in the chat), I went to my UAD account's support ticket section and added the specifics to the ticket. It took a bit to get a response (14 days), but they offered to cancel the order and refund the card.

You'll have to be patient, but they'll take care of you.

 

[dastga]

I did not think this was possible, as you can't add more than 2 of an item the cart which should be = not be able to purchase twice. Since you are offered "deals" depending on previous purchases, it's obviously connected to your account. Doesn't make sense to me