Apollo 16 Silverface - All input lights on solid

[dattana]

Hi All,
I have been using my Apollo 16 Silverface (with Thunderbolt 3 Card) for many years without issue, Today during a session all of the input lights lit up solid even without any signal.
So far I have powered everything off and on again. I tried holding down the meter and volume knob when turning on the Apollo, to do a hardware reset. I have also tried to update to the latest update 11.3.

Nothing seems to work.

Any ideas would be greatly appreciated.

 

[UniversalAudio]

Hi All,
I have been using my Apollo 16 Silverface (with Thunderbolt 3 Card) for many years without issue, Today during a session all of the input lights lit up solid even without any signal.
So far I have powered everything off and on again. I tried holding down the meter and volume knob when turning on the Apollo, to do a hardware reset. I have also tried to update to the latest update 11.3.

Nothing seems to work.

Any ideas would be greatly appreciated.

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”

 

[JayFriesen]

Hi All,
I have been using my Apollo 16 Silverface (with Thunderbolt 3 Card) for many years without issue, Today during a session all of the input lights lit up solid even without any signal.
So far I have powered everything off and on again. I tried holding down the meter and volume knob when turning on the Apollo, to do a hardware reset. I have also tried to update to the latest update 11.3.

Nothing seems to work.

Any ideas would be greatly appreciated.

Mine did this about a month ago. It’ll need to go to UA for repair. It was a tough call. I’d purchased an x16 earlier this year for mixing and already owned and Octo PCIe card. So considering its age, instead of repairing, I sold it with the caveat, and upgraded a few other pieces of gear instead.

 

[dattana]

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”

Thank you. I have raised a ticket already.

 

[dattana]

Mine did this about a month ago. It’ll need to go to UA for repair. It was a tough call. I’d purchased an x16 earlier this year for mixing and already owned and Octo PCIe card. So considering its age, instead of repairing, I sold it with the caveat, and upgraded a few other pieces of gear instead.

Fair enough.. I have the Apollo 16 + Apollo 8p + Apollo Twin and Satellite all connected together. So quite invested in the UA world however, depending on the outcome of this issue it might be to to look at alternatives. I was hoping it would be a simple fix doing some sort of reset. Sounds like it might not be so simple.

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”

Wow... I have invested between 20-30k In Universal Audio Gear over the years. I have raised my very first ticket with UA regarding the Apollo 16 and the response I got was "Since you're in Australia, you'll need to contact our Australian Distributor.
Here's their website: www.CMI.Com.AU "
Wow, just Wow!! What a slap in the face. I

 

[stakeoutstudios]

Fair enough.. I have the Apollo 16 + Apollo 8p + Apollo Twin and Satellite all connected together. So quite invested in the UA world however, depending on the outcome of this issue it might be to to look at alternatives. I was hoping it would be a simple fix doing some sort of reset. Sounds like it might not be so simple.

Wow... I have invested between 20-30k In Universal Audio Gear over the years. I have raised my very first ticket with UA regarding the Apollo 16 and the response I got was "Since you're in Australia, you'll need to contact our Australian Distributor.
Here's their website: www.CMI.Com.AU "
Wow, just Wow!! What a slap in the face. I

Why is that a ‘slap in a face’? That’s just the authorised UA service centre for your region. They’ll get you taken care of.

It’s way better to do that than face shipping units back to the U.S.

 

[dattana]

Why is that a ‘slap in a face’? That’s just the authorised UA service centre for your region. They’ll get you taken care of.

It’s way better to do that than face shipping units back to the U.S.

I was expecting at least for some suggestions / troubleshooting tips before directing me to a local Distributor. BTW this distributor has already told me to go to the retailer who has now told me to contact Universal Audio.
I will try again tomorrow with the distributor hoping to find someone a little more helpful.

 

[JayFriesen]

I was expecting at least for some suggestions / troubleshooting tips before directing me to a local Distributor. BTW this distributor has already told me to go to the retailer who has now told me to contact Universal Audio.
I will try again tomorrow with the distributor hoping to find someone a little more helpful.

I tried to find the email where they gave some things to try but think I deleted it. IIRC, it involved attempting to reinstall the firmware and doing a hardware reset. You can find both procedures on UA’s we site. They’ll likely have you do both anyway for due diligence before sending it in- whenever you get that sorted out.