This is my first experience with Universal Audio. What a journey over the last several days and I haven't even gotten to use what I've purchased. I have been back and forth with UA support all week up until this point. But I can't seem to get past this last step. Background: I purchased a second hand Apollo 8x heritage edition. After several hurdles getting the hardware and transferred, I now have control over the seller's UA account (thanks to seller providing it to me) and have the hardware associated back to that account so I can transfer the hardware and plugins to my own UA account. However, my hardware + plugins transfer is blocked by the iLok step. It says: "Deactivate plugins for iLok account XXXXXX locations: Cloud:XXXXX’s MacBook Pro". "xxxxx" represent private info redacted. The seller tells me that the iLok licenses aren't even showing as activated on his iLok portal. Any ideas to get this completed? My current support ticket #812011. Thanks for your help.
Apollo + Plugins Transfer blocked by iLok
- Thread starter T8KY8
- Start date
Since you've already opened a ticket, you're on the right track. We can also ping @UniversalAudio to help.
Did the seller show you those licenses in his iLok account (like a screenshot) confirming they're not activated? Sounds like they are...
@T8KY8 this thread is showing fine for me. It may have briefly been in the automated spam quarantine, though.
dastga
Active Member
I same problems with this message and I ended up creating a new iLok account and it finally worked. Very strange, because the seller deactivated on his end, gave me his UA account, just like for you. We almost gave up, until I in desperation tried a fresh iLok account and it worked.
UniversalAudio
Official UA Representative
I can see you're working with an agent already. Continue to communicate with him via the ticket.
Dallon426
Active Member
I can verify that this is still happening. I have deactivated all of my plugins except my spark ones because there is no option in Ilok and I suspect that is the issue. Kind of silly to be honest, it has been almost a year and the same issue.....I just wish UAD would let us choose which plugins to transfer on an individual basis and be done with all of this..... It is much better now than it used to be, but still very flawed IMO