Apollo Solo and new Win 11 computer not playing well.

[BeeRad]

After 7 weeks of fiddling with bios, un-parking cores, using latency monitor, shutting down wifi, ethernet, blue tooth, killing onboard soundcard, trying different USB 3 ports making sure all drivers updated, NVIDIA drivers removed but just the "studio driver installed", no usb hub used, USB set to not sleep, nothing plugged into computer but licensing dongle for Cubase 13 Pro, Studiologic grand controller, and Apollo (trying all sorts of buffer settings), and even yesterday finally putting in a ticket to Dell support. Even though CPU and ram not taxed AT ALL, every so often something interrupts the sound with a significant crash for a spit second. Enough to make me jump while playing! Been ripping my hair out for at least 40 hours of wasted time.

I finally decided to unplug the Apollo from the new computer (Dell XPS 8960, 13th gen I7, 32 gigs ram, win 11, and yes the dreaded Nvidia Geforce video card) and returned computer to default bios and device manager settings, and used onboard sound (realtk) with headphones to play several stand alone piano VSTs. (Keyscape, Addictive Keys, Opus). I find that it is apparently the APOLLO causing the 'glitches' in the matrix every 5 to 7 minutes!! I played or well over 45 minutes of wonderful music glitch free. Plugged back the Solo and within 5 minutes the glitches returned every few minutes.

Anybody got any ideas!?

 

[BeeRad]

As an update, the VST's seem to work fine using an external Zoom L12 mixer via USB 2. But when I switch on the Apollo Solo, the glitch happens within a minute or so. Latency Monitor software doesn't like this computer. I hope to be able to get my money back. All I do is record vocals with my VST's. Nothing elaborate.

 

[BeeRad]

Thank you SOOOO much for your support UAD. Next time Sweetwater recommends me spending a couple grand to do simple recordings of a great vocalist, and a VST piano, using a WINDOWS product with UAD I am going to tell them to POUND SAND. I do appreciate, after a week of hoping for a reply, that you responded to me as follows:

"Hello,

Thank you for your patience with the current delay in response. Due to extremely high volume, we are not able to answer your request at this time.

If you have resolved your issues, there is no need to respond. If you are still having issues, you can reply to this request and we will get back to you as soon as we are able to; or you can ask our Chatbot located in our Help Center (https://help.uaudio.com/)

Here are some common solutions to common issues."

None of which applied.

 

[Neotrope]

My USB Apollo Twin works great with an Intel 10th gen NUC. TB3 was problematic even being a super advanced user.

There is a great thread in here from users who have stuff working with Windows, and all the settings that must be done like disabling Windows USB sleep, etc. - that might be worth a look.