Authorizations disappear when powering up Satellite with Apollo

[ArmenJC]

I registered an Apollo - all my authorizations showed up in control panel. Then I registered a second device, a Satellite, and authorizations disappear. As soon as I power off the Satellite, the authorizations reappear in my control panel. Any ideas to what is going on?

FYI: when I registering the Satellite, i clicked to add it to the parent “Group 1” but it added it to “System 2” which is a subgroup of Group 1. Don’t know how that happened and tried to move it over to Group 1 without any success. ...wondering if this is a contributing factor.

 

[exoslime]

that surely is a contributing factor, both needs to be in the same system.,
you need to write a support ticket, so that customer support can fix this and put them into the same group

 

[UniversalAudio]

I registered an Apollo - all my authorizations showed up in control panel. Then I registered a second device, a Satellite, and authorizations disappear. As soon as I power off the Satellite, the authorizations reappear in my control panel. Any ideas to what is going on?

FYI: when I registering the Satellite, i clicked to add it to the parent “Group 1” but it added it to “System 2” which is a subgroup of Group 1. Don’t know how that happened and tried to move it over to Group 1 without any success. ...wondering if this is a contributing factor.

Get with Support, you need them to both be in the same System

 

[ArmenJC]

Get with Support, you need them to both be in the same System

So I created a ticket for a separate issue. When I went to create a 2nd ticket with the chatbot, it's not allowing me.

 

[UniversalAudio]

So I created a ticket for a separate issue. When I went to create a 2nd ticket with the chatbot, it's not allowing me.

View attachment 17155

Add the issue to the other ticket

 

[ArmenJC]

Add the issue to the other ticket

I did. I didn't hear back so didn't know if it was the proper protocol. Thank you!