Bought wrong bundle!!

[Fulltato]

On December 31 st at 11pm I bought the studio bundle by mistake because I did it so fast thinking the offer will end at 12, I wanted to buy the signature edition. My question is if I pay the difference can you cancel my order and let me buy the signature bundle. I receive the Email teeli h me to download the software but I have not done it yet and I have not activate it. Please help I need them for a proyect I am currently at working on, sorry for the inconvenience.

 

[bellows and brass]

This is a users forum.
Your questions need to be directed towards UAD Support.

 

[Fulltato]

This is a users forum.
Your questions need to be directed towards UAD Support.

I did 3 days ago, but no response yet, I have seen that sometimes people get help from uad using this forum. Thanks

 

[rjjuly]

Yes, we are always happy to help if we can, but this is something that only UA support can determine…
- Richard

 

[kcatthedog2]

CS will respond just need to be patient.

 

[Fulltato]

This is my Request #797862

TThank you

 

[UniversalAudio]

This is my Request #797862

TThank you

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame. They're also quite backed up, so it'll likely be longer. Thanks for your patience.