Windows Bugs, Known Issues, and Workarounds

Raptor82

Member
I installed Luna but it keeps crashing after a few seconds of the Startup screen (at the stage of scanning plug-ins installed on the computer)
What can I try to do to fix this problem?
 

mimp

Active Member
One thing I've noticed that is repeatable:
Whenever I open a project, I get "UNABLE TO START AUDIO DRIVER". Clicking the box as suggested works every time, so it's not a biggie.
I'm using an RME HDSP9652 clocked internally at 44.1kHz, 128sample buffer, no other ASIO clients running at the same time.
 

Connor

UA Product Manager
I installed Luna but it keeps crashing after a few seconds of the Startup screen (at the stage of scanning plug-ins installed on the computer)
What can I try to do to fix this problem?
Sorry to hear that! It's mostly likely a plug-in we have not yet managed to test. If you go to to C:\Users\YourUserFolder\AppData\Local\UniversalAudio\Logs (note, AppData is a hidden folder) and open the most recent LUNA log file go to the very bottom of the log and near the bottom somewhere should be a plug-in name. Try removing that plug-in from the VST3 folder and trying to launch again. (C:\Program Files\Common Files\VST3)
 

Connor

UA Product Manager
One thing I've noticed that is repeatable:
Whenever I open a project, I get "UNABLE TO START AUDIO DRIVER". Clicking the box as suggested works every time, so it's not a biggie.
I'm using an RME HDSP9652 clocked internally at 44.1kHz, no other ASIO clients running at the same time.
Yeah, that warning is showing up way more than we like. We're going to change that. It's appearing during normal loading processes where some time is still needed to get everything in sync. Thanks for the system info!
 

Matt Hepworth

Master of the UADiverse
Forum Admin
Moderator
This is fun, couple of quick bits of veeeery early feedback:

1) It made me sign up for a 30 day trial of some things I didn't want in order to download, would be nice to have a 'Just the DAW thanks' option. Maybe I missed it.
2) Where's the mixer view? (You don't actually have to tell me, I just feel like such a fool that I'm going to have to find the manual to work this out..)
Ctrl +
 

pierre87

Active Member
One thing I've noticed that is repeatable:
Whenever I open a project, I get "UNABLE TO START AUDIO DRIVER". Clicking the box as suggested works every time, so it's not a biggie.
I'm using an RME HDSP9652 clocked internally at 44.1kHz, 128sample buffer, no other ASIO clients running at the same time.
Have the same message with UAD driver (Twin USB) and another one saying that I need to update plugins in UA connect... but nothing to update in my UA Connect.....
 

Connor

UA Product Manager
Have the same message with UAD driver (Twin USB) and another one saying that I need to update plugins in UA connect... but nothing to update in my UA Connect.....
Make sure to go to the UAD Plug-ins page in UA Connect and use Update All to get every UADx plug-in update
 

Connor

UA Product Manager
I can't download Luna. Every time it reaches 80%, this error appears?! If I do a repair, the same thing happens.
Uh oh! Can you click your user menu in the top right of ua connect and then click the Send Feedback button. make sure Attach Logs is checked.
 

Connor

UA Product Manager
I did that. Thank you.
From your logs it looks like there is some trouble creating the temporary part files needed to stitch together a complete install. Are any installations working in UA Connect? Sounds kinda silly but can you try rebooting just to give everything a fresh start.
 
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