Cannot get computer to (fully) recognize Apollo Twin X Quad


New Member
Hello! Any help would be appreciated. Going crazy over here. I put in (2) tickets and have not heard back. In fact I never got the confirmation email either.

Unable to connect:

Device: Apollo Twin X Quad

Computer and OS: iMac on VENTURA 13.6.3
Model Identifier: iMac21,1
Model Number: Z12S000NVLL/A
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)Memory: 16 GB
System Firmware Version: 10151.61.4

First I set the security policy in recovery mode as instructed. Then I followed the instructions for Ventura OS install:

I turn on the Apollo Twin X Quad. It is connected correctly (the thunderbolt symbol is up on the device and the thunderbolt symbol facing left when viewing the computer from the back)

I go to UAD to register the device

I downloaded the correct software (Apollo Twin X Thunderbolt) and hit open

POP-UP NOTICE during the install: "installer app" would like to access files in the Documents folder. Clicked OK

POP-UP NOTICE: Background Items added- Both Software from UA and UAD Meter & Control Panel added items that can run in the background. You can manage this in Login Settings.

POP-UP NOTICE: IMPORTANT: Action Required to enable UAD Operation Click ALLOW in Privacy and Security - 30 min

FIRST ISSUE: No such button appears in Privacy and Security

POP UP: Restart required.


If I click on UAD Meter and try to install plugins it says no AUD device found.
More troubleshooting--I have uninstalled and reinstalled multiple times. I deleted preference files before reinstall.-I've looked at LOGIN Items and both UAD files are approved.
-Manually gave UA full disc access
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