Can't log into UA account using Luna or Connect [SOLVED, VPN RELATED?]

[dastga]

Hey guys,
this has happened before, but for some reason it started working again. But now it's been like this for days.

So in short, my connection is not reaching my UA account, so my Native plugins are not recognised as "mine", BUT I can use them (with a blurred interface so no way of changing settings other than presets), I guess maybe because they are activated in iLok. I did not change anything, I've been in Luna for days and then one day I just can't log in. And as you can see in the photo, I can type anything in the log in box, it does not matter, it's not reaching UAs server. No time out, no message of problem. It's just spinning both in Luna and UA Connect.

I've tried a few things, but I have no idea. Is there a prefs file or something I can delete?

I saw UA support suggested someone to wipe their computer when they had problems with UA connect. I'm not gonna do that

Thanks in advance!

 

[dastga]

Well, I should add that UA Connect will eventually show this.

 

[dastga]

So I just got it working again - and I think I know what happened.

I am sometimes using VPN, and turning this on and off, may have done something to how UA is connecting. I have not used VPN in a few days, so I switched it on, to see if that would change anything, but I still could not log in. Then I tried a different VPN server and I don't believe it's a coincidence that it let me log in! At first the plug ins were blurred in Luna, so that did not make sense. I figured maybe a good ol restart would fix it, but first I opened a plugin in Logic and that worked! Then they worked in Luna.
Would be great if someone could confirm this "bug". But I'm 99% it's the VPN. However, all other programs have been working fine. But because UA is using some kind of security, it may have caused issues, that is my only guess.