Can't pair Dream65 after firmware update

[mpop]

I did the update, update was successful. Lunched UA Control, (Android) pushed pair button on back of pedal. It will not pair no matter how many tries. I uninstalled and reinstalled app on phone several times same issue.

 

[mpop]

Sorry I may have posted to the wrong forum. I'm new still learning to navigate. I'll re post in support and troubleshoot

 

[klasaine]

Is the UA control app up to date?
Full restart of phone?

 

[mpop]

Thanks for the response.
Yes control app up to date and yes did a restart of phone.
Is there a way to roll back to the previous version on the pedal? Would a factory reset work ?
Thanks

 

[UniversalAudio]

Thanks for the response.
Yes control app up to date and yes did a restart of phone.
Is there a way to roll back to the previous version on the pedal? Would a factory reset work ?
Thanks

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the blue Support bot and type “create ticket”


Post the # here and I'll direct it to the right agent.

 

[mpop]

Ticket # 824230
Thanks

 

[UniversalAudio]

Ticket # 824230
Thanks

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[mpop]

Thank you very much

 

[mpop]

Thanks Ron B. @ tech support. When I lost Bluetooth connectivity the pedal was still attached to the last setting, so I was able to still use the pedal. Fortunately it was the setting I needed to finish the project. I have reset pedal to factor settings and re registered. I have paired successfully several time with no issues. At this point I am good.

You may close the ticket, and thanks for your response.

 

[UniversalAudio]

Thanks Ron B. @ tech support. When I lost Bluetooth connectivity the pedal was still attached to the last setting, so I was able to still use the pedal. Fortunately it was the setting I needed to finish the project. I have reset pedal to factor settings and re registered. I have paired successfully several time with no issues. At this point I am good.

You may close the ticket, and thanks for your response.

I'll be sure to let Ron know.