Connection Error (-91) on MAC M1/Apollo solo

Napkin

Napkin

New Member
Hello. I have recently purchased Apollo solo and I keep having a problem with connection. I use MAC M1 Mini with Sonoma 14.1.1 and a new Thunderbolt 3 Apple cable.
During regular activities (e.g. working with Logic PRO, listening to Spotify) UAD Meter keeps losing connection RANDOMLY and CONNECTION ERROR (-91) message appears on the screen.
When installing Apollo for the first time i think I messed up and skipped some steps as I hadn't noticed that there is a separate M1 SILICON installation guide. I downloaded the UAD software, then in System Settings - Privacy Security I allowed downloading applications from Universal Audio. When I realised my mistake, I followed the steps from the manual (uninstalling, recovery mode, and reinstalling the software). Obviously, the ALLOW button disappeared. Everything seems to be working perfectly until the error appears, which I find extremely annoying. It occurs randomly, several times a day. I checked the connection between my computer and Apollo and it seems to be fine. I've already contacted the support and I'm waiting for their reply.
Has anyone had a similar issue? Any suggestions?
Screenshot 2023-11-24 at 10.05.55.jpg
 
UniversalAudio

UniversalAudio

Official UA Representative
Napkin said:
Hello. I have recently purchased Apollo solo and I keep having a problem with connection. I use MAC M1 Mini with Sonoma 14.1.1 and a new Thunderbolt 3 Apple cable.
During regular activities (e.g. working with Logic PRO, listening to Spotify) UAD Meter keeps losing connection RANDOMLY and CONNECTION ERROR (-91) message appears on the screen.
When installing Apollo for the first time i think I messed up and skipped some steps as I hadn't noticed that there is a separate M1 SILICON installation guide. I downloaded the UAD software, then in System Settings - Privacy Security I allowed downloading applications from Universal Audio. When I realised my mistake, I followed the steps from the manual (uninstalling, recovery mode, and reinstalling the software). Obviously, the ALLOW button disappeared. Everything seems to be working perfectly until the error appears, which I find extremely annoying. It occurs randomly, several times a day. I checked the connection between my computer and Apollo and it seems to be fine. I've already contacted the support and I'm waiting for their reply.
Has anyone had a similar issue? Any suggestions?
View attachment 16392
Click to expand...
Not sure what -91 is, Support will be the place to get this sorted.
 
bcsi

bcsi

Member
you have to set the "reduced security level" in the system setting, about the extension
 
bcsi

bcsi

Member
Napkin

Napkin

New Member
Ahhh OK - yes I know - I did it every time when reinstall Apollo software on M1 - don't work :(
 
bcsi

bcsi

Member
to set up this, is VERY important to allow latency-free monitoring in the console software (because the UAD will handling with his system extension)
 
UniversalAudio

UniversalAudio

Official UA Representative
Napkin said:
request #784086
Click to expand...
Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

You'll be at 72hrs tomorrow AM. Let me know if you do not get a reply by EOD tomorrow.
 
Napkin

Napkin

New Member
NEWS!

Connection Error -91 is a physical connection error - there's no setting in the software that directly influences this.
It was my NEW Apollo :( Now I Have new unit and everything is great.
 
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