Does anyone have any advice beyond using the help.uaudio.com chat bot to get tech support from Universal Audio?
Here's my issue:
I have owned an Apollo Twin MKII since 2017 and have accumulated a number of plugins. I recently purchased an Apollo Twin X and successfully registered it to my account. However, upon registration I accidentally assigned it as System 2 (my Twin MKII being system 1, doh!). As such, the plugins I’ve accumulated are associated with my old interface, which I plan to sell. Over the past couple weeks I have tried to use the Chatbot on help.uaudio.com and have not received any follow up. It appears UA has discontinued their phone service tech support. Does anyone have any other contacts they recommend so I initiate this merging of my plugins into my new Apollo X system?
Thanks!
Here's my issue:
I have owned an Apollo Twin MKII since 2017 and have accumulated a number of plugins. I recently purchased an Apollo Twin X and successfully registered it to my account. However, upon registration I accidentally assigned it as System 2 (my Twin MKII being system 1, doh!). As such, the plugins I’ve accumulated are associated with my old interface, which I plan to sell. Over the past couple weeks I have tried to use the Chatbot on help.uaudio.com and have not received any follow up. It appears UA has discontinued their phone service tech support. Does anyone have any other contacts they recommend so I initiate this merging of my plugins into my new Apollo X system?
Thanks!