Glitches Galore - should we reinstall Luna?

Shazza007

Member
Alright. We are still mixing an album for a rock band - so a LOT of tracks/buses.

We ended up purchasing a new more powerful Mac computer and did the 'clone' thing a while back .... so THIS install of Luna is technically ... not a clean install. (Not sure how to phrase that.)

We have had:
  • Numbered tracks/buses suddenly appear on a version. (never to reappear again)
  • Display flickers when editing fades. (not always - just sometimes!)
  • Go to save the 'bookmark' and it shows all the versions of a DIFFERENT song altogether.
  • The playhead freezes and we simply have to shutdown.
  • Luna crashes completely and forgets all the work from last few minutes.
We do have a lot of 3rd party plugins - Softube, Plugin Alliance, Waves, IK Multimedia and of course, UAD plugins.

However .... as we are almost done with the pre-masters, we cannot remove all the 3rd party plugins as it will destroy the mixes and suddenly, those songs will not match the other songs on this band's record. LOL

Wondering about doing an uninstall and reinstall and seeking any guidance as to:
  1. Will it help the list of glitches we are encountering?
  2. Which presets do we need to save and how do we do that? ---> UAD presets, I/O Matrix presets. Figure Plugins will have their own folders right???
  3. Any sort of tips besides the link for doing this!!! Uninstall/Reinstall on a Mac
Appreciate any tips on this!!! Thanks.
 

Deif

Venerated Member
Have you reached out to support?
 
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