helios 69 native license not showing up in my ilok account

[kensuen]

I purchased the Helios 69 eq (native) yesterday and it was successful to register into my UA account. However, it didn't appear in my ilok account, which is the first time I encountered this problem. It will be appreciated if someone could help, thanks!

 

[UniversalAudio]

I purchased the Helios 69 eq (native) yesterday and it was successful to register into my UA account. However, it didn't appear in my ilok account, which is the first time I encountered this problem. It will be appreciated if someone could help, thanks!

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the blue Support bot and type “create ticket”

 

[kensuen]

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the blue Support bot and type “create ticket”

Yes, i did, waiting for reply, thanks!

 

[Costa]

Did you ever get this resolved? I just opened a ticket for the same issue but with Verve Analog Machines. Purchased, but no license sent from UA.

 

[kensuen]

Did you ever get this resolved? I just opened a ticket for the same issue but with Verve Analog Machines. Purchased, but no license sent from UA.

Yes, it had been solved one day after my post here while Verve took me a week.

 

[Costa]

Good to hear! Did verve end up converting once the demo expired? Wondering if I should commit what I'm using them on...

 

[kensuen]

Good to hear! Did verve end up converting once the demo expired? Wondering if I should commit what I'm using them on...

I doubt wether it is correlated.

 

[Costa]

I doubt wether it is correlated.

Right, but did support fix getting you the license for verve, or did it convert to a full license after your demo expired?

 

[kensuen]

Right, but did support fix getting you the license for verve, or did it convert to a full license after your demo expired?

As long as I know, you will see a redeem button if uad delivers the licence to your account.

 

[Rodd1000]

Same issue here but on a different plugin, purchased after running the demo, but ilok still lists it as a demo/trial. Tried clicking activate but doesn’t change. In UA connect it still has the BUY button. Raised a ticket 6 days ago. No reply. Very frustrating to say the least. Surely UA can’t go on like this.

 

[Neotrope]

Same issue here but on a different plugin, purchased after running the demo, but ilok still lists it as a demo/trial. Tried clicking activate but doesn’t change. In UA connect it still has the BUY button. Raised a ticket 6 days ago. No reply. Very frustrating to say the least. Surely UA can’t go on like this.

no issues here. UA will survive just fine. as with all tech. from cars to fast food, some folks have issues and UA always helps resolve it.

 

[Rodd1000]

UA always helps resolve it.

Except that they haven’t.

 

[c3r1c]

Drew posted in another thread that it'll convert after the demo expires.

 

[Rodd1000]

Drew posted in another thread that it'll convert after the demo expires.

Thanks for this, couldn’t find this information anywhere.