How do I transfer device out of my System 1 (not out of my account)

[zoffmeister]

I have just bought a used Satellite Octo USB. However, after plugging it in I get this message.

“There was an error authorizing your hardware. You can only have 6 UAD devices per system.”

On the hardware page of my account I have System 1. And it lists 6 devices. Three of them are old PCIe cards I no longer use. But I can’t see any way on this page to remove them from my System 1 to make room for my new Satellite. There’s a link saying Transfer devices out of my account, but I don’t think that’s what I want, is it? I just want to transfer them out of my System 1, but not my account. Am I right or do I just need to transfer out of my account?

 

[easyrider]

If you‘re Not using the PCI e cards Just transfer them out

Or contact support who will transfer them to a system 2

 

[UniversalAudio]

Support needs to do this.

 

[zoffmeister]

To be honest I don't even know where my two PCIe Solo cards are. Probably still in an old PC I've not used for years.
So if I just transfer them out of my account, that'll be fine? Can't imagine I'll ever use them again. The PCs I've been getting the last few years don't have enough PCIe slots to waste on one sharc processor (is that what they're called?).

 

[UniversalAudio]

To be honest I don't even know where my two PCIe Solo cards are. Probably still in an old PC I've not used for years.
So if I just transfer them out of my account, that'll be fine? Can't imagine I'll ever use them again. The PCs I've been getting the last few years don't have enough PCIe slots to waste on one sharc processor (is that what they're called?).

Get a ticket open with Support and let them know exactly what you want/need and they'll let you know your options.

 

[Neotrope]

Much easier to transfer to your account 2 for rainy day. Only support can do that. Makes more sense than removing from account so if you ever sell them you can "cleanly" transfer to another user's account without any additional verification shenanigans. I thought I was in same boat with a quad PCIe card, but then decided to get OWC chassis to add to my "downstairs" Twin X to have more DSP. Food for thought anyway