Just a bump, been four days and still not able to use my Satellite.

[Ellover Dee]

Hi, just a bump here to see if there's any kind of timeline; if I can't re-register the Octo Satellite in my account, I'll have to return it and purchase a second unit which I can then register. That seems a lot of trouble to go to, but I'm counting the days, since I need to abide by the seller's policy, and time's running out. On demo mode now, but can someone at UAD give me a timeline on this? The support ticket is #801263.

Thanks again!

 

[rodd]

@UniversalAudio can you help?

 

[rodd]

Thanks for your help.

it’s like the Batman signal, if you flag him, he will come

 

[UniversalAudio]

Hi, just a bump here to see if there's any kind of timeline; if I can't re-register the Octo Satellite in my account, I'll have to return it and purchase a second unit which I can then register. That seems a lot of trouble to go to, but I'm counting the days, since I need to abide by the seller's policy, and time's running out. On demo mode now, but can someone at UAD give me a timeline on this? The support ticket is #801263.

Thanks again!

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

You're now at 72hrs, so I'd look for a reply very soon.

Keep in mind today is a holiday.