License Luna

M

Michè

Member
Hi, I'm a new member of the forum. I recently purchased an Apollo x8 Heritage edition and I can't install Luna, it's as if it's asking me for the license and I don't know how to do it. Could anyone help me? Thank you
 
UniversalAudio

UniversalAudio

Official UA Representative
Michè said:
Hi, I installed ua connect and ilok license manager on my mac... I ask you for the license to redeem Luna where can I find it? Sorry but I'm no expert on this. Thank you
Click to expand...
New LUNA activations use machine auth. So it should authorize your computer.

What do you see in ILM?
 
M

Michè

Member
UniversalAudio said:
Le nuove attivazioni LUNA utilizzano l'autenticazione della macchina. Quindi dovrebbe autorizzare il tuo computer.

Cosa vedi nell'ILM?
[/CITAZIONE]
What is ILM? I'm doing the steps that are on the UA supports, I can't even see the Luna icon. I am going crazy
Click to expand...
 
UniversalAudio

UniversalAudio

Official UA Representative
Once you have, if you're still having issue, get with Support.

New Support ticket method.

Hey all, I wanted to let you know about the new way Support wants you to create tickets. Here's a video of the process: https://www.dropbox.com/scl/fi/ax8515p862lktk6hgasku/Create-Ticket.mov?rlkey=6lpeimxbgvoz7dz8fm9zwvqrg&dl=0 Go here: https://u.audio/support On this page you'll find...
uadforum.com
 
UniversalAudio

UniversalAudio

Official UA Representative
Michè said:
the problem is that I can't get to this screen. When I download Luna, it takes me directly to download ua connect and then drag ua connect into applications. When I launch ua connect there are both plug ins and luna but I can't install them because it tells me that the license is needed
Click to expand...
Have you linked your iLok acct?
 
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