Luna Extensions Activation Error

N

NOA15646

Member
Is there anyone who has demoed Luna Extension plugins such as Neve Summing or atr102 or whatever and can't activate the perpetual license after purchasing?

If anyone could activate after troubles, could ya let me know how?

It seems UA Connect or UA's license system for native or Luna extension plug-in have a serious problem between iLok and them. I can see in the forum that's happening to many people.

Why don't they just fix that?
 
Chaekmusic

Chaekmusic

New Member
NOA15646 said:
Is there anyone who has demoed Luna Extension plugins such as Neve Summing or atr102 or whatever and can't activate the perpetual license after purchasing?

If anyone could activate after troubles, could ya let me know how?

It seems UA Connect or UA's license system for native or Luna extension plug-in have a serious problem between iLok and them. I can see in the forum that's happening to many people.

Why don't they just fix that?
Click to expand...
Hi,
Same issue out there, no response from UA...
 
N

NOA15646

Member
Chaekmusic said:
Hi,
Same issue out there, no response from UA...
Click to expand...
Hi! Sir!
I'm glad that I'm not the only one having it.
I first thought that's because of Sonoma, but it seems the latest update for Sonoma released a couple days ago solved PACE iLok bugs. So I have no clue except something on UA.

Sorry for rumbling on, but do you see the plugin license you bought on iLok cloud? cuz I don't. They don't even show up.

Having you wait this long time after purchasing is crazy... even though there've been so many same reports all these years.
 
Last edited:
Chaekmusic

Chaekmusic

New Member
I guess one of the only viable option is to buy one of these physical iloks and pray 😅
 
UniversalAudio

UniversalAudio

Official UA Representative
NOA15646 said:
Is there anyone who has demoed Luna Extension plugins such as Neve Summing or atr102 or whatever and can't activate the perpetual license after purchasing?

If anyone could activate after troubles, could ya let me know how?

It seems UA Connect or UA's license system for native or Luna extension plug-in have a serious problem between iLok and them. I can see in the forum that's happening to many people.

Why don't they just fix that?
Click to expand...
Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the blue Support bot and type “create ticket”
 
UniversalAudio

UniversalAudio

Official UA Representative
NOA15646 said:
Hi. I have already got the ticket even before creating this thread, but still no reply. Ticket No.#821695
Click to expand...
Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.
 
Chaekmusic

Chaekmusic

New Member
UniversalAudio said:
What is your ticket #? Happy to look into it for you.
Click to expand...
Hi,
Ticket #822282 , a thousand thanks for help and a thousand more if you can sort it out !
 
UniversalAudio

UniversalAudio

Official UA Representative
Chaekmusic said:
Hi,
Ticket #822282 , a thousand thanks for help and a thousand more if you can sort it out !
Click to expand...
Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

Yours is from 8 hrs ago. So your 72 starts at 9AM Pacific.
 
UniversalAudio

UniversalAudio

Official UA Representative
NOA15646 said:
You just said you were happy to look into it for another guy 1 second ago and gonna ignore my ticket number?
Click to expand...
When I say that, the first thing I check is when it was submitted.

Yours came in on Friday, so it's quite new. Therefore I tell you the expected response window.

If your ticket was 10 days old, I'd react differently.
 
Chaekmusic

Chaekmusic

New Member
UniversalAudio said:
Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

Yours is from 8 hrs ago. So your 72 starts at 9AM Pacific.
Click to expand...
Thanks mate ;)
 
N

NOA15646

Member
UniversalAudio said:
When I say that, the first thing I check is when it was submitted.

Yours came in on Friday, so it's quite new. Therefore I tell you the expected response window.

If your ticket was 10 days old, I'd react differently.
Click to expand...
Understood. Sorry for kinda been rude. I assumed it would be prioritized to get dealt with if the representative shared the ticket number here.

You're probably not the software developing rep of UA, so I hate to complain about this to you, but, UA knows that there's a lot of reports regarding licensing problem or bugs between UA connect and iLok that customers can't do anything themselves all these years, since it was released, right? I need it get fixed so bad. Everyone using UA's native plugins must agree.

I'm saying because I love UAD. I know that UA is struggling with crack people and it's not easy work. But, since using native plugins are getting major more and more now, so it should be fixed already. If a cheap 3rd party plugin company can do that, it's impossible that UA can't do that.
 
UniversalAudio

UniversalAudio

Official UA Representative
NOA15646 said:
Understood. Sorry for kinda been rude. I assumed it would be prioritized to get dealt with if the representative shared the ticket number here.

You're probably not the software developing rep of UA, so I hate to complain about this to you, but, UA knows that there's a lot of reports regarding licensing problem or bugs between UA connect and iLok that customers can't do anything themselves all these years, since it was released, right? I need it get fixed so bad. Everyone using UA's native plugins must agree.

I'm saying because I love UAD. I know that UA is struggling with crack people and it's not easy work. But, since using native plugins are getting major more and more now, so it should be fixed already. If a cheap 3rd party plugin company can do that, it's impossible that UA can't do that.
Click to expand...
All good!!

As noted when you sign up/login, this is a user forum and I am here to help people learn about the products, I am not part of Support.
 
Chaekmusic

Chaekmusic

New Member
Hi folks,
Problem solved using a physical ilok Key and transfer of all UAD2 plugs on it. it somehow activate Neve summing licence. Peace
 
M

Maciek82

New Member
Hi! I have the same problem, but I haven't a physical ilok Key. I bought Luna Pro Bundle after using Demo. All other plugins working correctly, for example Api Summing, but Neve Summing is still like DEMO EXPIRED... What should I do @UniversalAudio ?
 

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UniversalAudio

UniversalAudio

Official UA Representative
Maciek82 said:
Hi! I have the same problem, but I haven't a physical ilok Key. I bought Luna Pro Bundle after using Demo. All other plugins working correctly, for example Api Summing, but Neve Summing is still like DEMO EXPIRED... What should I do @UniversalAudio ?
Click to expand...
Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”
 
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