LUNA Pro Bundle 50% off not working

[heat54]

I had the LUNA Pro Bundle 30 day trial and toward the end I tried to use the 50% off discount link to purchase but it would only take me to the full price page.
I tried reaching out to customer service but it has been nearly a week and no response. I tried adding to cart and still no discount. Anyone have a remedy?

 

[UniversalAudio]

I had the LUNA Pro Bundle 30 day trial and toward the end I tried to use the 50% off discount link to purchase but it would only take me to the full price page.
I tried reaching out to customer service but it has been nearly a week and no response. I tried adding to cart and still no discount. Anyone have a remedy? View attachment 18700

What is your ticket #? Happy to look into it for you.

 

[heat54]

Awesome!
this is what was sent. no ticket id just (#)

Thank you for contacting Universal Audio Customer Service.

Your request (#) has been received and is being reviewed by our support staff.

Requests will be responded to in the order they were received.

Do any of these articles answer your question?

 

[UniversalAudio]

Awesome!
this is what was sent. no ticket id just (#)

Thank you for contacting Universal Audio Customer Service.

Your request (#) has been received and is being reviewed by our support staff.

Requests will be responded to in the order they were received.

Do any of these articles answer your question?

You'll get an email.

I need the ticket #.

 

[heat54]

You'll get an email.

I need the ticket #.

That's all I was given

 

[UniversalAudio]

View attachment 18701
That's all I was given

Thanks for letting me know.

I have Support investigating this. You should have gotten a #.

Standby

 

[heat54]

Thanks for letting me know.

I have Support investigating this. You should have gotten a #.

Standby

Thanks for letting me know.

I have Support investigating this. You should have gotten a #.

Standby

Thanks

 

[UniversalAudio]

Thanks

Ok, the issue is fixed moving FWD, but please DM me your UA account email so I can get you your ticket #

 

[heat54]

will do

 

[heat54]

will do

Ok, the issue is fixed moving FWD, but please DM me your UA account email so I can get you your ticket #

What is your DM? Do I click on your icon and Start a Conversation?
or is just reply considered DM?

 

[UniversalAudio]

What is your DM? Do I click on your icon and Start a Conversation?
or is just reply considered DM?

yeah