Need help with ilok / UAD account

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So i recently purchased the UAD Signature Edition Cross over which i am looking to activate on my personal ilok account, when i try activate it, i get asked if i want to continue with my business ilok account which is fresh and has no plug ins on it. It wont let me change ilok account as i keep getting put on a white screen after selecting the correct account... First question is, if i selected my business account which has no plug ins on it, would this void the bundle as it is a cross grade bundle. Second question, has anyone else encountered this problem with the white screen when entering a new ilok account name instead of selecting the account they recommend due to it being the same email. Thanks in advance.

 

[UniversalAudio]

So i recently purchased the UAD Signature Edition Cross over which i am looking to activate on my personal ilok account, when i try activate it, i get asked if i want to continue with my business ilok account which is fresh and has no plug ins on it. It wont let me change ilok account as i keep getting put on a white screen after selecting the correct account... First question is, if i selected my business account which has no plug ins on it, would this void the bundle as it is a cross grade bundle. Second question, has anyone else encountered this problem with the white screen when entering a new ilok account name instead of selecting the account they recommend due to it being the same email. Thanks in advance.

I'd get with Support to be sure this is handled correctly.

 

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Okay thanks Drew, i Had opened a ticket before sending this out anyway.