New Apollo - wrong System...

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bigmamashouse

New Member
I urgently need help - in the register process I accidentally assigned my new Apollo interface to the wrong system (System 2). But in SYSTEM 1 are all my purchased plugins and now I can't use my plugins with my new Apollo. I have already opened a ticket (#791761) a few days ago but no response so far - it everywhere that it can be corrected or moved to the correct system very easily and quickly by UAD. Telephone support also appears to been stopped.

If someone from UAD is reading this, please help, you can also send me a PM here as I currently only have limited access to my email account - otherwise I can't continue working.
 
rodd

rodd

Hall of Fame Member
Can you use the demo period for plugins until support gets it straightened out? @UniversalAudio may be able to help.
 
UniversalAudio

UniversalAudio

Official UA Representative
bigmamashouse said:
I urgently need help - in the register process I accidentally assigned my new Apollo interface to the wrong system (System 2). But in SYSTEM 1 are all my purchased plugins and now I can't use my plugins with my new Apollo. I have already opened a ticket (#791761) a few days ago but no response so far - it everywhere that it can be corrected or moved to the correct system very easily and quickly by UAD. Telephone support also appears to been stopped.

If someone from UAD is reading this, please help, you can also send me a PM here as I currently only have limited access to my email account - otherwise I can't continue working.
Click to expand...
standby.
 
C

Chrisgainsuad

New Member
I urgently need help - in the register process I accidentally assigned my used Apollo twin x interface to the wrong system (System 2). But in SYSTEM 1 are all my purchased plugins and now I can't use my plugins with my new Apollo. I have already opened a ticket (#828978) a few days ago but no response so far - it everywhere that it can be corrected or moved to the correct system very easily and quickly by UAD. Telephone support also appears to been stopped.

If someone from UAD is reading this, please help,
 
C

Chrisgainsuad

New Member
Joe Porto said:
Try just connecting the new unit and see if you can start the demos in system 2 for the plugins that you need. This should at least get you running while you wait for support to move the unit. Ask support to reset the demos once they get you situated.
Click to expand...
Thanks I’ll wait and see…
 
UniversalAudio

UniversalAudio

Official UA Representative
Chrisgainsuad said:
I urgently need help - in the register process I accidentally assigned my used Apollo twin x interface to the wrong system (System 2). But in SYSTEM 1 are all my purchased plugins and now I can't use my plugins with my new Apollo. I have already opened a ticket (#828978) a few days ago but no response so far - it everywhere that it can be corrected or moved to the correct system very easily and quickly by UAD. Telephone support also appears to been stopped.

If someone from UAD is reading this, please help,
Click to expand...
I directed it to the right agent, look for a reply soon and thanks for your patience.
 
UniversalAudio

UniversalAudio

Official UA Representative
mason.soudelier said:
I just did the same thing and have the same issue. Registered my new interface to system 2 when I should have registered it to system 1. Can you help?
Click to expand...

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”
 
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Tom Keene

Member
I am speechless over how difficult the uad registration de-registration system is. I won't even describe the comedy. I have a support ticket in and I assume am wasting 2? or 3? days ...waiting. this is why people move to rme or focusrite or... just unreal the paranoia
 
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