New UADx port redemption method [user discussion]

[UniversalAudio]

https://help.uaudio.com/hc/en-us/articles/23771247449620-How-Do-I-Redeem-the-Native-UADx-Licenses-for-Helios-Type-69-Manley-Variable-Mu

No need to be subscribed to receive the emails.

If you don't get an email or have any issues with the code/checkout process, let Support know, they'll have you taken care of in a jiffy. We want everyone to get their free native plugin ASAP.

Keep in mind that original (non Unison) plugins aren't being ported, so users that own them do not qualify for the free native versions.

 

[RogueM]

given the previous offer was never sent to me, since I opted out of comms, will I receive those links?

 

[UniversalAudio]

given the previous offer was never sent to me, since I opted out of comms, will I receive those links?

Safest is to stay subbed.

 

[RogueM]

Safest is to stay subbed.

well, I don’t want to receive the diarrhea of non sense your marketing guys can’t help themselves to inflect on the world. I guess I’ll clog the support system once it’s clear this was not planned for. Oh well…

 

[Playtimer]

Safest is to stay subbed.

I don't remember I've unsubcribed from emails, but I see the last promotional email from UA in my Inbox is from May last year.
How can I be sure I will get the code and instructions?

 

[SameOh]

well, I don’t want to receive the diarrhea of non sense your marketing guys can’t help themselves to inflect on the world. I guess I’ll clog the support system once it’s clear this was not planned for. Oh well…

Burn!

 

[UniversalAudio]

well, I don’t want to receive the diarrhea of non sense your marketing guys can’t help themselves to inflect on the world. I guess I’ll clog the support system once it’s clear this was not planned for. Oh well…

Cool, so you'll risk missing notifications about all manner of things.

 

[exoslime]

@UniversalAudio
please make sure such emails will also get delivered to clients who unsubbed of marketing newsletters

why the change of the process?

 

[SaffeyRoad]

I don't understand, I have helios dsp version, what I have to do? On my uad connect I can't see the native version, no mails.

 

[UniversalAudio]

@UniversalAudio
please make sure such emails will also get delivered to clients who unsubbed of marketing newsletters

why the change of the process?

For various backend/process reasons.

 

[exoslime]

Cool, so you'll risk missing notifications about all manner of things.

more likey not appropriate offers.. like for products you already own and you are not intersteted in this deal or that deal

we have already raised our voices in terms of a more tailored marketing email approached, you have heard them and only replied.. "it works for us"
yes, it may works for UA, but not for all of your customers

 

[exoslime]

For various backend/process reasons.

suggestion:
instead of email or as 2nd alternative: a button on the website in the user account that triggeres the same process (like "check for new native licenses") or same button within UA connect?

 

[Tsadar]

Did I get this right? If I own UAD2 version of Helios, I need to click link from email to get the native version for free? And I only have one month to do so?

 

[exoslime]

For various backend/process reasons.

dont you think the new procedere will perhaps put even more work at the already very busy UA customer support which results in even longer reply times?

 

[Geenie]

I have the dsp version, will it show up for free in my spark account later?
I haven't gotten any email yet.

 

[UniversalAudio]

dont you think the new procedere will perhaps put even more work at the already very busy UA customer support which results in even longer reply times?

Not if users read the KB article.

 

[AaronEasley]

For various backend/process reasons.

What happens if we don’t redeem within the specified time frame?

 

[UniversalAudio]

What happens if we don’t redeem within the specified time frame?

Read the article.

 

[SaffeyRoad]

I checked my mail, junk and bin... no trace of mails about helios, only promotion by plugin boutique, man, not all of us are native english, in esay words, what we have to do for native plugins? Is the mail not sent yet? Is it a thing for the future? What is KB?

 

[Mengelking]

Can we expect all owners of the DSP plugins to be emailed today? Or will it take a few days to roll out?

Edit: mostly just don't want to bother / bog down customer service if we should plan on waiting a few days to receive our codes : )