no help received after creating support ticket

[emerre]

Hi everyone,
I purchased three plugins a few days ago. Something went wrong during the process and, as a result, they don't appear in my listing. The transaction has already been charged to my card, though.
I contacted UA people by the support chat on their website, but no answer nor support ticket confirmation have been received. I don`t know what else to do.
Any suggestions?
Thanks in advance!

 

[UniversalAudio]

but no answer nor support ticket confirmation have been received.

Be sure the process goes all the way through.

Dropbox

www.dropbox.com

You'll get an email with a ticket #.


Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

 

[emerre]

Be sure the process goes all the way through.

Dropbox

www.dropbox.com

You'll get an email with a ticket #.


Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

Yeah, I accomplished all the steps, this Monday. It said a support ticket would be sent to me by email, buy this hasn’t happened yet.
Any further suggestion?

 

[UniversalAudio]

Yeah, I accomplished all the steps, this Monday. It said a support ticket would be sent to me by email, buy this hasn’t happened yet.
Any further suggestion?

Did your process end like I show in the vid?

Check spam. Open a new one.

 

[emerre]

Did your process end like I show in the vid?

Check spam. Open a new one.

Yes, exactly as you describe in the video.
-Nothing related in the spam folder.
-I’ve just created a new ticket in hope for a reply