No Input Signal in Console

T

tennesseeslim

New Member
I've owned an Apollo Twin Quad for a few years, and my inputs have suddenly stopped working in Console. I've checked multiple cables, mics, and guitars but no luck. Hi-Z and mic inputs are getting no signal (phantom power is on).

I've tried reinstalling firmware, updating to latest software, and resetting hardware. Nothing has worked.

The output is working fine for computer audio, and the talk back is working. I just can't get any input signal to register in Console.


I've reached out to support, and their solution is for me to ship my unit to them. I'll have to pay shipping and an estimated $200 for repairs. Before I ship to them - could this be a software issue that could be resolved on my end? Has anyone encountered this issue before?
 
hotspot

hotspot

Venerated Member
No chance to test on another computer with an initial installation?
 
T

tennesseeslim

New Member
LesBrown said:
Are you on Mac or Windows? If Mac: Have you tried logging in as a different user? You might need to make a new account first.
Click to expand...
Mac. Thanks for the suggestion - hadn’t tried that yet. Sadly, no dice. Same as before where I could get computer audio output and talk back, but no input signal

Also I’m not getting any input signal showing on the interface itself either. Like the left side of the hardware. The right side does light up when I play audio through my computer, but the input lights on the left do not.
 
T

Tuubor

New Member
I have a similar issue with my Apollo x 4. I am using MacBook Air M1 and I am on Mac OS Sonoma. No input signal from any channel or the Hi-Z inputs on the front when I turn on Logic. No signal on the device meters, Console or Logic. No matter what preferences I have. Only thing that solves the issue is turning the powers switch off and then on again on the Apollo. Signal comes back on. Same Issue with playing through Neural DSP standalone plugin. Very strange.
 
DanButsu

DanButsu

Administrator
Forum Admin
Moderator
The three first troubleshooting steps are
  1. Check your workflow and make sure that it is not a Code 18
    1. RT*M
    2. Reset I/O to default
    3. Reboot your Machine
  2. Uninstall / Reinstall the Driver, Software and prefs:
    1. Mac:
      1. https://help.uaudio.com/hc/en-us/articles/360051069691-UAD-Uninstall-Reinstall-Procedure-macOS
    2. Windows:
      1. https://help.uaudio.com/hc/en-us/articles/360051069631-UAD-Uninstall-Reinstall-Procedure-Windows
  3. Do a Hardware Reset:
    1. Apollo x4 Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/360037236772-Apollo-x4-Hardware-Reset
    2. Apollo Twin Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/206521003-Apollo-Twin-Hardware-Reset
    3. Apollo (rack) Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/205152653-Apollo-Hardware-Reset
 
Last edited:
N

Nyoak34

Established Member
DanButsu said:
The three first troubleshooting steps are
  1. Check your workflow and make sure that it is not a Code 18
    1. RT*M
    2. Reboot your Machine
  2. Uninstall / Reinstall the Driver, Software and prefs:
    1. Mac:
      1. https://help.uaudio.com/hc/en-us/articles/360051069691-UAD-Uninstall-Reinstall-Procedure-macOS
    2. Windows:
      1. https://help.uaudio.com/hc/en-us/articles/360051069631-UAD-Uninstall-Reinstall-Procedure-Windows
  3. Do a Hardware Reset:
    1. Apollo x4 Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/360037236772-Apollo-x4-Hardware-Reset
    2. Apollo Twin Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/206521003-Apollo-Twin-Hardware-Reset
    3. Apollo (rack) Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/205152653-Apollo-Hardware-Reset
Click to expand...
Perhaps also 1a. - reset IO to default.
 
T

TedT

New Member
DanButsu said:
The three first troubleshooting steps are
  1. Check your workflow and make sure that it is not a Code 18
    1. RT*M
    2. Reset I/O to default
    3. Reboot your Machine
  2. Uninstall / Reinstall the Driver, Software and prefs:
    1. Mac:
      1. https://help.uaudio.com/hc/en-us/articles/360051069691-UAD-Uninstall-Reinstall-Procedure-macOS
    2. Windows:
      1. https://help.uaudio.com/hc/en-us/articles/360051069631-UAD-Uninstall-Reinstall-Procedure-Windows
  3. Do a Hardware Reset:
    1. Apollo x4 Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/360037236772-Apollo-x4-Hardware-Reset
    2. Apollo Twin Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/206521003-Apollo-Twin-Hardware-Reset
    3. Apollo (rack) Hardware Reset:
      1. https://help.uaudio.com/hc/en-us/articles/205152653-Apollo-Hardware-Reset
Click to expand...
I'm having the same issue. Under step 1 what does RT*M mean?

Thanks
 
Axel_L

Axel_L

Active Member
Last edited:
klasaine

klasaine

Hall of Fame Member
Read The Free Manual😉
 
Axel_L

Axel_L

Active Member
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