Problem with registering a second hand Arrow

[CharlieBrown]

Hi everyone, I just bought a second hand Arrow. I followed all the steps to register it and the previous owner also followed all the steps to remove it from his account, but the interface, although it works normally, does not appear in my account and the associated plugins do not appear either. Any ideas on how to fix it? Thank you all.

 

[UniversalAudio]

Hi everyone, I just bought a second hand Arrow. I followed all the steps to register it and the previous owner also followed all the steps to remove it from his account, but the interface, although it works normally, does not appear in my account and the associated plugins do not appear either. Any ideas on how to fix it? Thank you all.

Get a ticket open with Support.

New Support ticket method.

Hey all, I wanted to let you know about the new way Support wants you to create tickets. Here's a video of the process: https://www.dropbox.com/scl/fi/ax8515p862lktk6hgasku/Create-Ticket.mov?rlkey=6lpeimxbgvoz7dz8fm9zwvqrg&dl=0 Go here: https://u.audio/support On this page you'll find...

uadforum.com

Post the # here and I'll have it looked at.

 

[CharlieBrown]

Post the # here and I'll have it looked at.

Hi. Here's the ticket #799844.
Thank you so much!

 

[UniversalAudio]

Hi. Here's the ticket #799844.
Thank you so much!

Can you add some detail to the ticket? Mention the previous owner and that they've started the transfer on their end.

 

[CharlieBrown]

Can you add some detail to the ticket? Mention the previous owner and that they've started the transfer on their end.

Sure. I added a reply to the ticket. If you need to know anything else let me know!

 

[CharlieBrown]

@UniversalAudio Any news for my ticket?

 

[UniversalAudio]

@UniversalAudio Any news for my ticket?

Support will reply and you'll get an email notifying you.