Purchased Plugins not showing up in ILok and just as "Start Demo" in UA Connects

[comeraviglia]

Hello,
I recently got the signature edition, but a few plugins (around 6) don't show up in ILok and just show in Connects with the option of "start demo".
They show normally in the "My Plugins" section in my UAD accound page.
I saw a similar post but then the problem solved itself for that user, so no answer there.
I also already sent two support requests with a ticket and got no answer.
Any suggestion?
Thanks

Corrado

 

[UniversalAudio]

Hello,
I recently got the signature edition, but a few plugins (around 6) don't show up in ILok and just show in Connects with the option of "start demo".
They show normally in the "My Plugins" section in my UAD accound page.
I saw a similar post but then the problem solved itself for that user, so no answer there.
I also already sent two support requests with a ticket and got no answer.
Any suggestion?
Thanks

Corrado

What is your ticket #? Happy to look into it for you.

 

[comeraviglia]

What is your ticket #? Happy to look into it for you.

i just went to the account and can't find my suport request, i don't know how.
i sent it (twice) using this page while logged in my account

https://help.uaudio.com/hc/en-us/requests/new

let me know, if maybe there is another way

 

[UniversalAudio]

i just went to the account and can't find my suport request, i don't know how.
i sent it (twice) using this page while logged in my account

https://help.uaudio.com/hc/en-us/requests/new

let me know, if maybe there is another way

Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”

 

[comeraviglia]

Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”

thank you, i did not know about this procedure, i guess i found outdated advice that directed me to that support page.
I just opened a ticket, #831775

i also attach here pictures of my account plugins, ua connects and iLok, maybe it helps

 

[Joe Porto]

Hello,
I recently got the signature edition, but a few plugins (around 6) don't show up in ILok and just show in Connects with the option of "start demo".
They show normally in the "My Plugins" section in my UAD accound page.

Do you see them in your iLok Manager? Are they in your iLok Cloud session, or USB iLok if you use one? If not, you can click on your user name and see if they are available to drag over.

 

[comeraviglia]

Do you see them in your iLok Manager? Are they in your iLok Cloud session, or USB iLok if you use one? If not, you can click on your user name and see if they are available to drag over.

no, they are nowhere to be found in iLok Manager, i checked every panel
i hope now support will manage to solve this

 

[UniversalAudio]

i hope now support will manage to solve this

Sam is on it. He'll reply soon.

 

[comeraviglia]

The problem was solved by Sam
Thanks a lot

 

[John B]

I am having the same issue.

UAD Meters/Control Panel: Plug-Ins
Manley VOXBOX Channel Strip: Authorized for all devices.

UA Connect:
Manley VOXBOX Channel Strip: Demo Available, START DEMO

iLok:
Manley VOXBOX Channel Strip: Does not appear

Is this user serviceable?

Thanks!

 

[UniversalAudio]

I am having the same issue.

UAD Meters/Control Panel: Plug-Ins
Manley VOXBOX Channel Strip: Authorized for all devices.

UA Connect:
Manley VOXBOX Channel Strip: Demo Available, START DEMO

iLok:
Manley VOXBOX Channel Strip: Does not appear

Is this user serviceable?

Thanks!

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”