Registration Transfer

[Jenre]

Have any of you had to deal with this before? I bought a UAD-1 Studio Pak from Digital Village in the UK. It was a shop model, but the only unit they had left because of UA discontinuing the product. So because it was their shop unit it had been registered to them. They, apparently, filled out the transfer registration form three weeks ago today and I still haven't heard anything. I did get back in touch with Digital Village last week and they said they'd chased UA up about it and needed the system ID again. Maybe they forgot to do it the first time, I don't know, but I've still been waiting a long time. Surely it shouldn't take this long?

 

[Sid Chigger]

No, it shouldn't take that long.. I bought a demo model a local store had previously registered and they called UA while I was in the store, gave them their pertinant info and my UA account name and by the time I got to the studio, Installed the card and logged into MY ACCOUNT at UA, my software authorization was there waiting! I have also bought 2 cards from EBAY and both times a Phone call got the Authorizations ready to DL right then and there.. They have been MOST HELPFUL!! So yea, Something is up. Shoot UA support an email. Course, they are closed for the weekend now :-(

 

[Jenre]

Thanks for your reply. I just emailed UA support. Hopefully I can get this resolved. It's been over 3 weeks now, and I still can't use the card fully because I can't get the authorization files for some plugs.

 

[Jenre]

So I emailed UA about this on Saturday morning and I just checked my emails and the authorizations and transfer had been sorted. I guess maybe I was unlucky and I just kinda slipped through the system. Anyway, no hard feelings.

 

[Sid Chigger]

Excellent!! Now on the the business at hand, eh? :wink: