SP-1 Regestration

[sundaze]

Maybe I am nuts but, I input my SN to register the mics (located in the xlr socket as expected) for my stereo pair SP-1 mics (bought new)
and it WILL NOT accept the SN and register? Wether it's just the number of the mic(s) or with the SN on the sequence...NOTHING works. Before I go to support, has anyone else run into this?

 

[Matt Hepworth]

Maybe I am nuts but, I input my SN to register the mics (located in the xlr socket as expected) for my stereo pair SP-1 mics (bought new)
and it WILL NOT accept the SN and register? Wether it's just the number of the mic(s) or with the SN on the sequence...NOTHING works. Before I go to support, has anyone else run into this?

You doing it in UA Connect?

 

[UniversalAudio]

Maybe I am nuts but, I input my SN to register the mics (located in the xlr socket as expected) for my stereo pair SP-1 mics (bought new)
and it WILL NOT accept the SN and register? Wether it's just the number of the mic(s) or with the SN on the sequence...NOTHING works. Before I go to support, has anyone else run into this?

Full instructions here:

https://help.uaudio.com/hc/en-us/articles/20570369761556-FAQ-UA-Microphone-Registration

If something here is not working, open a ticket and post the # here.

 

[sundaze]

You doing it in UA Connect?

Hi Matt, nice youtube channel FYI! Yes. This should be simple but it's simply not. I did reach out to support.

 

[sundaze]

Full instructions here:

https://help.uaudio.com/hc/en-us/articles/20570369761556-FAQ-UA-Microphone-Registration

If something here is not working, open a ticket and post the # here.

Thank you, Drew. I did. Appreciate you all. The first time I've really had any trouble with anything UA. I'm sure it's just me.

 

[sundaze]

However, at 3rd inspection, my UA Connect app is't showing me a microphones category on the left as represented here...

1. Open UA Connect.
2. Click Microphones in the left column and select your mic.
3. Click INSTALL under Additional Downloads.

Should there be a "Microphones" category there or is that only after you have registered a mic? I'll wait for support's input but curious.

 

[Matt Hepworth]

Hi Matt, nice youtube channel FYI! Yes. This should be simple but it's simply not. I did reach out to support.

Thank you!

I suspect UA Connect may not be updating correctly. Removing and reinstalling UAC may be a good thing to try. Do post your ticket number for Drew so he can try to help, though.

 

[sundaze]

Thank you!

I suspect UA Connect may not be updating correctly. Removing and reinstalling UAC may be a good thing to try. Do post your ticket number for Drew so he can try to help, though.

As soon as support responds with a ticket # I will indeed do so

 

[sundaze]

Full instructions here:

https://help.uaudio.com/hc/en-us/articles/20570369761556-FAQ-UA-Microphone-Registration

If something here is not working, open a ticket and post the # here.

Hi Drew, ticket (#811740). Thank you.

 

[UniversalAudio]

Hi Drew, ticket (#811740). Thank you.

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[sundaze]

I directed it to the right agent, look for a reply soon and thanks for your patience.

No worries, and thank you!

 

[sundaze]

SOLVED @DrewMazurek @Matt Hepworth - Thank you both for your assistance! Albert (UA support) recommended I Omit the letter in the SN sequence leaving only the numbers, which are identical, since they are a matched pair, the letters differentiating the two (A/B) are not recognized by the system in UA Connect. Or, at least, this is the case for my mics. Possibly an outlier here but noteworthy should a fellow user need assistance with the same issue. Now, Let's see what these cigars can do on this Roland E Drum kit's HH and OHds. ( I kid ). Thanks again!