Spark Birthday Deal Issue [RESOLVED]

[Myramyd]

Hello,

I tried last week to upgrade to the Spark Birthday Deal ($99 yearly for the first two years) and when I did it, I got a red error message. The message went away but said something similar to "something went wrong". Now it shows that it will charge me $149 on 4/14. I was on the 3-month trial and the monthly plan before. My trial ends on 4/14.

I created support ticket 823697 on 4/4 but haven't heard back. I don't want it to charge me $149 since that's more than I can afford right now. $99 is pushing it but worth it.

Hoping there is a way to resolve this and get it corrected before it charges me! @UniversalAudio

Thanks!
J

 

[UniversalAudio]

Hello,

I tried last week to upgrade to the Spark Birthday Deal ($99 yearly for the first two years) and when I did it, I got a red error message. The message went away but said something similar to "something went wrong". Now it shows that it will charge me $149 on 4/14. I was on the 3-month trial and the monthly plan before. My trial ends on 4/14.

I created support ticket 823697 on 4/4 but haven't heard back. I don't want it to charge me $149 since that's more than I can afford right now. $99 is pushing it but worth it.

Hoping there is a way to resolve this and get it corrected before it charges me! @UniversalAudio

Thanks!
J

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[Myramyd]

I directed it to the right agent, look for a reply soon and thanks for your patience.

Reply received!

I am to cancel my current one and sign back up using the promotion.

Thanks Drew, you are the best!
J

 

[UniversalAudio]

Reply received!

I am to cancel my current one and sign back up using the promotion.

Thanks Drew, you are the best!
J

My pleasure!! happy to help!

 

[DiMiLi]

Hi

similar issue here and I want to get the Spark promotion offer before it ends.
Is it ok to cancel your 1 year current subscription like suggested above?

/DiMiLi

 

[Myramyd]

Hi

similar issue here and I want to get the Spark promotion offer before it ends.
Is it ok to cancel your 1 year current subscription like suggested above?

/DiMiLi

Yes, this is what they advised me to do. I was on the Trial period still, so if you are not still on the trial period, I'm not sure if it's different. Like if you have already paid for the first year, you might not want to cancel it. But being on the trial period, I just canceled that, then signed up for the promotion. I only had 3 days left anyway, so it didn't hurt anything for me.

So yeah, it depends on your current situation I would think.
J

 

[DiMiLi]

Hi,

many thx for your prompt reply, Appreciated! I'll drop support mail asap I guess...

/M
a

Yes, this is what they advised me to do. I was on the Trial period still, so if you are not still on the trial period, I'm not sure if it's different. Like if you have already paid for the first year, you might not want to cancel it. But being on the trial period, I just canceled that, then signed up for the promotion. I only had 3 days left anyway, so it didn't hurt anything for me.

So yeah, it depends on your current situation I would think.
J

 

[Nicolher]

Hi,

many thx for your prompt reply, Appreciated! I'll drop support mail asap I guess...

/M
a

Hey DiMiLi
Did you ? I’m in the same situation and wondering if I can cancel my current yearly sub and get the birthday offer ?

 

[DiMiLi]

Hi
Bit of a gray zone maybe? But it seems like you arr not eligible for the offer if you are on a yearly sub - only new and on a demo tryout are offered the deal. Check out the thread I started… /M