Spitfire strings not loading

mhbauld

New Member
First time Luna user here. I recently purchased Spitfire Strings V1.0.0 but it will not operate in Luna. When opened, it reads 'Unable to initialize instrument'. In the notifications section of Luna, it reads 'The system configuration has changed, 1 plug-in failed to load'. When I click on download on the Spitfire Strings option in UA Connect, nothing happens. Occasionally, UA Connect lists it as 'Installed', though sometimes it will give me the download option, but it reads 'Installing...' and will not finish downloading. I tried deleting it and starting over, but no luck. Other plug ins such as Shape were downloaded and operate successfully. Any assistance would be greatly appreciated.
 

davematthews

New Member
Hi mhbauld,
did you manage to solve the problem? I have the exact same story and problem.
would be great to get some hep!
 

Daveporter33765

Established Member
I don’t believe that Spitfire instruments are supposed to show in UA Connect (they don’t here)…is that correct Drew? The Spitfire Instruments are show in the plugin list within Luna itself. The Spitfire Instruments work as expected here so I don’t have any idea what is wrong with your particular situation. Wish I had more to offer.
 

Daveporter33765

Established Member
My Spitfire Instruments show up in UAC under the LUNA tab.
You are correct. I did not look there, only on the plugin page where the other instruments are.
 
I am seeing what you are seeing -- the plugin shows that it is downloaded under Luna Connect, and even comes up when called, but says "will not intialize" when I try to use a patch. I would like to get all 3 as a bundle this month during the special, but the trial has to work first . . . :)
 

mhbauld

New Member
Apologies to davemathews and shabbyroadstudios for not replying sooner to the comments on this thread.
After a few email exchanges with support staff, a solution has unfortunately not been found yet on my end.
I'm updating my macbook to Sonoma this week, so we'll see if that changes anything!
Have either of you been able to resolve this issue?
 

davematthews

New Member
Apologies to davemathews and shabbyroadstudios for not replying sooner to the comments on this thread.
After a few email exchanges with support staff, a solution has unfortunately not been found yet on my end.
I'm updating my macbook to Sonoma this week, so we'll see if that changes anything!
Have either of you been able to resolve this issue?
no, still does not work. Please let me know if it works on the updated Mac. Otherwise I'll ask for refund.
 

Nicolher

Active Member
no, still does not work. Please let me know if it works on the updated Mac. Otherwise I'll ask for refund.
Dave, let me start by saying that I really like your music (and your band), really nice to have you here 😅
 

Neotrope

Hall of Fame Member

klasaine

Hall of Fame Member
I have an issue with my two Spitfire libraries in Luna as well.
Fortunately I have other strings and winds that I can use.
Apparently the issue is not widespread and not confined to a specific OS or chipset. I’m running Sonoma on an intel machine and I just noticed it maybe a week ago.
 
I have an issue with my two Spitfire libraries in Luna as well.
Fortunately I have other strings and winds that I can use.
Apparently the issue is not widespread and not confined to a specific OS or chipset. I’m running Sonoma on an intel machine and I just noticed it maybe a week ago.
I just fired up a new MAC M4 and migrated everything over,,, could be that it's not finding the libraries though they are showing up, as icons anyway, in the UC connect and I re-scanned everything.
 

klasaine

Hall of Fame Member
No idea.
 

klasaine

Hall of Fame Member
I don’t think it will work from the cloud anymore, but ilok key and machine auth should both work.
 
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