Support Not Responding: Plugins Redeemed with invalid email

[sonnylee129]

Hi,

I've turned here for support as I've exhausted all the other options available to me with no success.

I purchased some of the UA plugins from Plugin Boutique and went to redeem them but misspelt my email - leading it to be an invalid address that is inaccessible (...@gmaail.com). I've contacted support from my account and have explained the situation in detail but I have yet to receive a response after a week.

It should be as simple as updating the account with the correct email address but every time I go to do so in the account settings it will not let me and gives me an error.

I hope someone from UA sees this and can assist as this has led to a lot of frustration after being very patient.

Thanks

 

[UniversalAudio]

Hi,

I've turned here for support as I've exhausted all the other options available to me with no success.

I purchased some of the UA plugins from Plugin Boutique and went to redeem them but misspelt my email - leading it to be an invalid address that is inaccessible (...@gmaail.com). I've contacted support from my account and have explained the situation in detail but I have yet to receive a response after a week.

It should be as simple as updating the account with the correct email address but every time I go to do so in the account settings it will not let me and gives me an error.

I hope someone from UA sees this and can assist as this has led to a lot of frustration after being very patient.

Thanks

What is your ticket #? Happy to look into it for you.

 

[sonnylee129]

That would be amazing thank you!

My ticket number is: #787098

 

[UniversalAudio]

That would be amazing thank you!

My ticket number is: #787098

I can see you're all set now.

 

[sonnylee129]

I can see you're all set now.

Unfortunately, it's still not been resolved. Someone contacted me and asked me to verify some things, which I did, but I have heard nothing since.

 

[UniversalAudio]

Unfortunately, it's still not been resolved. Someone contacted me and asked me to verify some things, which I did, but I have heard nothing since.

There's a reply in there from 34 min ago.

 

[sonnylee129]

There's a reply in there from 34 min ago.

I'm still running into issues with iLok. It needs to be removed from the old account so i can link it to the new one.

 

[UniversalAudio]

I'm still running into issues with iLok. It needs to be removed from the old account so i can link it to the new one.

Let the agent know in the ticket.

 

[sonnylee129]

Let the agent know in the ticket.

I have done, just waiting for reply