trouble recording through channel 2 on my apollo twin mk11 using logic pro

[zach zoya]

greetings you all, My name is zach.
first time posting on this forum so forgive my noobness.
I have been using my apollo twin mk11 for a minute now to record demos( vocal toplining)
until now I was using the mic input channel 1. Started noticing a lot of white noise, so I'm currently trying to use the channel 2 to record see if that solves the problem of lotta snow/whoite noise in me recording.
for context, My set up is a sm7b microphone connected through XLR in channel 1 of my apollo. Then out of my console into logic.
works perfectly except for snow/white noise
and so now trying to record through channel 2 of my apollo.
I can hear myself just fine in console, but it's just not coming out of the apollo and into logic
feels like I've tried everything
turn on/off the computer, the apollo, both start a new project in logic, etc etc
attached below a screen recording of what I'm talking about
any leads?
thank you

 

[UniversalAudio]

greetings you all, My name is zach.
first time posting on this forum so forgive my noobness.
I have been using my apollo twin mk11 for a minute now to record demos( vocal toplining)
until now I was using the mic input channel 1. Started noticing a lot of white noise, so I'm currently trying to use the channel 2 to record see if that solves the problem of lotta snow/whoite noise in me recording.
for context, My set up is a sm7b microphone connected through XLR in channel 1 of my apollo. Then out of my console into logic.
works perfectly except for snow/white noise
and so now trying to record through channel 2 of my apollo.
I can hear myself just fine in console, but it's just not coming out of the apollo and into logic
feels like I've tried everything
turn on/off the computer, the apollo, both start a new project in logic, etc etc
attached below a screen recording of what I'm talking about
any leads?
thank you

perhaps this?

https://help.uaudio.com/hc/en-us/articles/26704705384980-The-Audio-From-My-Interface-Is-Garbled-or-Even-Silent-on-macOS

 

[Joe Porto]

perhaps this?

https://help.uaudio.com/hc/en-us/articles/26704705384980-The-Audio-From-My-Interface-Is-Garbled-or-Even-Silent-on-macOS

Hey Drew...according to the FAQ, you access mic mode via the control center, but I'm on Sonoma, and to access mic mode, I actually have to click on the orange microphone.



vs.

 

[UniversalAudio]

Hey Drew...according to the FAQ, you access mic mode via the control center, but I'm on Sonoma, and to access mic mode, I actually have to click on the orange microphone.

View attachment 19210

vs.

View attachment 19211

Yeah, it's different for Sonoma vs Ventura. I think that screenshot is Ventura, but I'll check.

 

[zach zoya]

perhaps this?

https://help.uaudio.com/hc/en-us/articles/26704705384980-The-Audio-From-My-Interface-Is-Garbled-or-Even-Silent-on-macOS

Unfortunately that doesn't seem to be the problem. After more digging, this definitely seems to be an apollo issue(for the white noise atleast)
any other leads? having to do with the apollo hardware specifically?

 

[UniversalAudio]

Unfortunately that doesn't seem to be the problem. After more digging, this definitely seems to be an apollo issue(for the white noise atleast)
any other leads? having to do with the apollo hardware specifically?

Be sure to get a ticket open with Support, they'll have things for you to try. Go to help.uaudio.com, click on the Support bot icon in the lower right corner and type “create ticket”