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Trouble with 4th UAD card

Awesom-o

Awesom-o

Active Member
I'm trying to add a 4th UAD PCI card into my PC system. The card is detected by windows OK, and it shows up in device manager, but when I launch the UAD performance meter, the system freezes totally and I have to power off.

So I tried shuffling-around my 5 PCI cards (4 UAD + midiman 1010LT) - still no luck. In the end I took out the 3 old UADs and tried just the new one on its own with the soundcard - system still freezes, no matter what slots I put them in)

I'm running WinXP Pro with UAD 4.7.1 drivers. This has worked quite happily for 12 months or so with my 3 UADs with no problems whatsoever.

So it looks like the card is faulty, right? I sent the card back to the store who today called me to say they tested it and it is working fine. :eek:

It was an ex-display card, so it's quite old, but I thought the cards were all the same revision anyway (1.00 JB it says on it)?

I'm now afraid that if they send a new card, I'll have the same trouble.

Anyone got any advice on this / been through this situation before?

Cheers

edit: My system is Asus P5-800 / Pentium 4 @ 3.2Ghz / 2Gb ram / Win XP pro / UAD drivers 4.7.1
 
Awesom-o

Awesom-o

Active Member
I already checked each card individually. They all work fine apart from the one the shop just sent me. That card doesn't work on its own, or with any of the other UADs in my PC. It appears to be faulty.

However, the shop insists it is working OK on his Mac and that it must be something wrong with my system - I find this hard to accept, since my other 3 cards all work OK in combinations of 1, 2 or 3 cards.

Maybe a card can be faulty to a PC but not on a Mac? Is this viable?
 
D

djsynchro

Hall of Fame Member
If you checked each card individually in the same slot and the only one not working is the new one then it's broken, clearly.
 
Awesom-o

Awesom-o

Active Member
Well, that's what I thought. But the shop won't replace it until they have confirmation from UA that somehow a card can be faulty on a PC but not on a Mac. Is this possible?

So far, UA are asking great questions like \"is your graphics card setup for DAW use\" and \"do you have the latest BIOS on the motherboard\".

What they seem to miss is that I have three cards working with no problem, so my system must be OK. Surely. :x :x :x


EDIT:

The shop replaced the card finally, all is now working! :D
 
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