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UA PC support not getting emails - all bounce \"Undelivered\"!

neil wilkes

Venerated Member
Does anyone know why the email support links on the main UA pages are not working?
I have tried to contact support on a few occasions lately, using the link in the main website, and they all bounce back as undelivered - 24,48 & 72 hours notifications.
The first 2 tell me another attempt will be made, but the final one tells me it's a fatal error, and the mail has been bounced.

What I am trying to find out is this:
I have 2 cards in one machine, and a third in another.
What will happen if I buy another 2 for my main machine - I will have to buy all the addon plugs all over again?
How will this affect the existing cards?
Will it work with 2 sets of authorizations on one machine?
Why are we limited to 4 cards - with the DSP sucking from the Roland, and the other high usage plugs (wait for the Neve EQ!) this is a definite problem at 96KHz - 2 cards are used up so fast it's just not funny!

Why should I have to repurchase all the items I have already purchased - I know a line has to be drawn somewhere, but still!
Adding extra DSP should enhance what I can achieve - with Native plugs, more CPU gives more power, yet my UAD cards seem to be restricted to an additional one only in the current configurations.

What are my options?
 
Hi Neil, I had the same trouble the other day.. My initial email went through and I received a reply, but my replys back bounced.. I noticed that the address was pcsupport@imap.uaudio.com The imap part looked odd so I took that out and voila the reply went through and I was in touch again.. pcsupport@uaudio.com worked..

Steve
 

neil wilkes

Venerated Member
Thanks Steve.
Exactly the same address bounced here too, so I will try again without the imap bit getting in the way.

Much appreciated.
 
My pleasure!!
 

Nedh

New Member
The email support link on the main UA page
should now be working. It seems there was a
problem with the support form mailto address.
This has been corrected.
Sorry for the inconvenience.


Universal Audio
Customer Service & Technical Support: 1-877-MY-UAUDIO (1-877-698-2834)
Business & Sales: 1-866-UAD-1176 (1-866-823-1176)
International: 1-831-466-3737
Fax: 1-831-466-3775:

Email Support
Windows: pcsupport@uaudio.com
Macintosh: macsupport@uaudio.com
Online purchases: onlinesupport@uaudio.com

Support Hours
Our product specialists are available to assist you via email and telephone during our normal business hours, which are from 9am to 5pm, Monday through Friday, Pacific Standard Time.
 
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