UAD Support Team on Vacation?

[Noa Banlee]

Hey all, new user to UAD hard/software here…

About 5 days ago I purchased Autotune X from the official UAD site to use for my live set. I’ve used console before, but took it as a beginner mistake when I couldn’t get my newly bought plugin to load on console. Of course I tried to authorize plugin, reset device and computer and still no results.

At this point I went to find a UA support agent. Had to chat with the bot for a bit and I was given an option to create a ticket, in which a UA agent is meant to reach out to me over email. It has been a full 5 days without a single reach out. I thiught this might have been a mistake so I checked my spam after the first full day. Still it’s been five full days, I’ve checked my spam, made sure I gave the correct email, and since then I’ve opened up multiple tickets for support all to no avail.

To say I’m disappointed in the UA team is barely scratching the surface as I purchased this plugin through their site and I haven’t had any support at all. At this point I don’t know where else to turn so I’m coming here to see if I missed a memo and the UA Team is on vacation or just no longer exists?

Any support is appreciated & please pardon my bothered wordy post lol.

 

[UniversalAudio]

Hey all, new user to UAD hard/software here…

About 5 days ago

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.


What is your ticket #? Happy to look into it for you.

 

[Noa Banlee]

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.


What is your ticket #? Happy to look into it for you.

Hey thanks for reaching out. I’m not entirely sure where to find my ticket number, but I believe it’s this number at the top of the auto reply email I was sent. Below is the number for one of my multiple requests.

824748

 

[Noa Banlee]

Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.


What is your ticket #? Happy to look into it for you.

I’m not sure why my autotune won’t authorize on my computer. I’ve tried restarting and currently am on my second uninstall/reinstall of console while trying to register a new device (the same device I’ve been using)

 

[UniversalAudio]

Hey thanks for reaching out. I’m not entirely sure where to find my ticket number, but I believe it’s this number at the top of the auto reply email I was sent. Below is the number for one of my multiple requests.

824748

We're just now crossing 72hrs.

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[LesBrown]

I couldn’t get my newly bought plugin to load on console.

What happens when you try to load the plugin?

 

[UniversalAudio]

What happens when you try to load the plugin?

They just needed to auth in UA Meter app.