"UAD_11_3_0_172888.pkg can’t be installed because its digital signature is not trusted" – ?

T

thomaskyhn

Active Member
I just tried to install this update through UA Connect:

Screenshot 2024-05-29 at 07.19.12.png

When I click the Install button, I get this error message:

Screenshot 2024-05-29 at 07.18.07.png

Any suggestions what to do?
 
klasaine

klasaine

Hall of Fame Member
I got that message too.
I'm gonna try again tomorrow.
iLok had a meltdown today and it may just be something residual related to that.
 
T

thomaskyhn

Active Member
One solution would be to download the update from the UAD website.

To delete the update that UA Connect has downloaded, go to this folder:

~Library/Application Support/Universal Audio/workspace/temp/ua_cloud_helper/stage
 
T

thomaskyhn

Active Member
I posted a solution earlier in case you missed it.
 
UniversalAudio

UniversalAudio

Official UA Representative
UniversalAudio

UniversalAudio

Official UA Representative
marci marc said:
thank you for the fast answer.
is it worth to open the package by itself instead of installing in ua connect?
i am running out of ideas right now.
best
marc
Click to expand...
Not sure I follow?

11.3 has the old Console still.

11.4 does not.

Not sure what your exact issue is.
 
R

Ryugo Moriyama

New Member
Hi, I have tried to install the UAD software many times from UA connect but I have been facing the same issues said pkg can't be trusted because its digital signature is not trusted. I have already tried downloading the UAD download that you guys post. My MacOS is Sonoma version 14.5
 
UniversalAudio

UniversalAudio

Official UA Representative
musicpm said:
847008

I opened the ticket with a different issue but ended up deleting all software and replied explaining this one in detail.
Click to expand...
Support aims for 48-72 hr response times, and they do not work weekends so look for a reply within that time frame.

You're at 36hrs right now
 
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