When will my ultimate 12 upgrade be ready? (free ultimate 12 upgrade)

[HJ Kim]

I bought ultimate 11 during free upgrade period, but I couldn’t find the way to upgrade. I did not got any mail or message about that. I opened a support ticket a week ago but haven't heard back yet. My ticket number is #781680. Anyone know what do I do for?

 

[c3r1c]

Who did you buy the upgrade from? If directly from UA, then you're totally at UA support's mercy.

If you bought it from someone else (say Sweetwater), then you can reach out to them and they might be able to 'lean' on UA for you.

 

[Alexxon]

I suggest you ask Drew @UniversalAudio , he can help you with this.

 

[HJ Kim]

Who did you buy the upgrade from? If directly from UA, then you're totally at UA support's mercy.

If you bought it from someone else (say Sweetwater), then you can reach out to them and they might be able to 'lean' on UA for you.

I bought the upgrade at UA site directly. I inquired a week ago, but there was no answer from UA support team.

 

[HJ Kim]

I suggest you ask Drew @UniversalAudio , he can help you with this.

Thanks. I will try.

 

[UniversalAudio]

I bought ultimate 11 during free upgrade period, but I couldn’t find the way to upgrade. I did not got any mail or message about that. I opened a support ticket a week ago but haven't heard back yet. My ticket number is #781680. Anyone know what do I do for?

look for a reply soon.

 

[HJ Kim]

look for a reply soon.

It has been solved now. Thanks a lot!

 

[Davide82]

Similarly, I haven't received any of my licenses from the upgrade to U12.
I submitted a ticket a week ago but I do know they're getting smashed so am not getting too antsy
#783196

 

[Dumpling]

Support staff are expensive

 

[Kennyp]

look for a reply soon.

Hi Drew I have the same issue I just posted a thread with this exact question here;

How do I get my free upgrade to Ultimate 12 from Ultimate 11? No instructions in email

This has been asked on here previously but no public answer to this posted that I am able to find; I purchased Ultimate 11 on 8/14 (directly from UA) got emails saying I am eligible for free upgrade to Ultimate 12...now I have time to do this, but there are no directions on how to redeem the...

uadforum.com

Please message me or post how to redeem this upgrade before it expires?

 

[UniversalAudio]

Hi Drew I have the same issue I just posted a thread with this exact question here;

How do I get my free upgrade to Ultimate 12 from Ultimate 11? No instructions in email

This has been asked on here previously but no public answer to this posted that I am able to find; I purchased Ultimate 11 on 8/14 (directly from UA) got emails saying I am eligible for free upgrade to Ultimate 12...now I have time to do this, but there are no directions on how to redeem the...

uadforum.com

Please message me or post how to redeem this upgrade before it expires?

answered there

 

[osta]

I am in the same boat... need the instructions on how to upgrade.... why is support so useless and if the problem is solved why didnt you post the solution here so that others could benefit?

 

[UniversalAudio]

I am in the same boat... need the instructions on how to upgrade.... why is support so useless and if the problem is solved why didnt you post the solution here so that others could benefit?

I directed it to the right agent, look for a reply soon and thanks for your patience.

 

[osta]

So I was able to resolve it, thanks. I was just confused with UA connect and what "native" plugin means... All this stuff is new to me. Thanks