Worst Support Of Any Company I've Ever Dealt With

[Jay Hudson]

In my 40plus years in the recording business I’ve never had worst support than with your company.
I bought native plugs ins and there’s no way to install them and I can’t talk to a real person.
Looking at Tube videos and your support pages are useless.
When I go to UA Connect it’s not giving any options except to buy which I’ve already bought.
They are running in demo mode but no way to install and activate them.
I’m either a total idiot or there is some problem here.
I’m sorry to bitch and moan but come on guys there’s got to be an easier way as this causing me extreme stress.
If you want to keep me as a customer please give me some help on what should be a simple fix.

 

[UniversalAudio]

In my 40plus years in the recording business I’ve never had worst support than with your company.
I bought native plugs ins and there’s no way to install them and I can’t talk to a real person.
Looking at Tube videos and your support pages are useless.
When I go to UA Connect it’s not giving any options except to buy which I’ve already bought.
They are running in demo mode but no way to install and activate them.
I’m either a total idiot or there is some problem here.
I’m sorry to bitch and moan but come on guys there’s got to be an easier way as this causing me extreme stress.
If you want to keep me as a customer please give me some help on what should be a simple fix.

What is your ticket #? Happy to look into it for you.

All demos will revert to owned when their demo periods expire.

And UA Connect is not meant to show unowned products at this time.

 

[Deleted-66240]

Looking at Tube videos and your support pages are useless.

Did you not see this one?

https://help.uaudio.com/hc/en-us/articles/25083440663828-The-Perpetual-License-of-My-Product-Is-Showing-as-a-Demo-in-UA-Connect

 

[swaite]

I bought native plugs ins and there’s no way to install them and I can’t talk to a real person.

No way to install them? What kind of computer and operating system are you using?

It's typically dead easy to install a UA native plugin.

Hang in there! Help is on the way.

ps: You can create a Signature line that lists your computer, OS and related hardware and software you are using. It's helpful to know when troubleshooting on this Forum. You can see my Signature line below as a template. Navigate to your account and click on Signature to add/edit.

 

[UniversalAudio]

No way to install them? What kind of computer and operating system are you using?

It's typically dead easy to install a UA native plugin.

Hang in there! Help is on the way.

Indeed, we have great docs on this:

https://help.uaudio.com/hc/en-us/articles/5085235532052-UA-Connect-with-Native-UAD-Plug-Ins

 

[Neotrope]

And this may be helpful

 

[Joe Porto]

When I go to UA Connect it’s not giving any options except to buy which I’ve already bought.
They are running in demo mode but no way to install and activate them.

Is your iLock account showing in UA connect (settings in upper right of UAconnect window).

In your iLok Manager, do you have your licenses in the iLok cloud (or on a USB iLok that's plugged in).

If iLok Manager is set to "automatic" mode, they should automatically be placed in the cloud. In "Managed" mode, you will need to move them yourself. They should be in the "available" tab when you select your user name on the upper left of iLok Manager.

 

[swaite]

Is your iLock account showing in UA connect (settings in upper right of UAconnect window).

In your iLok Manager, do you have your licenses in the iLok cloud (or on a USB iLok that's plugged in).

If iLok Manager is set to "automatic" mode, they should automatically be placed in the cloud. In "Managed" mode, you will need to move them yourself. They should be in the "available" tab when you select your user name on the upper left of iLok Manager.

You are the man, JP!

 

[Jay Hudson]

Thanks for the replys.
I'll look in to your suggestions.
MacStudio/Pro Tools Studio/MBOX STUDIO
Should have come here first.

 

[UniversalAudio]

Should have come here first.

What is your ticket #? Happy to look into it for you.

 

[Jay Hudson]

What is your ticket #? Happy to look into it for you.

request# 827614

If the installs happen after the demos expire I should be OK
and now that I know about the Forums I feel much better
and apologize for my rant

Thank you
JH

 

[UniversalAudio]

request# 827614

If the installs happen after the demos expire I should be OK
and now that I know about the Forums I feel much better
and apologize for my rant

Thank you
JH

All good!! It sucks when things don't seem right and you're waiting on a reply! We've all been there.

Indeed, they'll convert not to worry.

And while I am not part of Support, I can look into tickets for users to help alleviate anxiety.

Enjoy your new tools!!

 

[swaite]

Thanks for the replys.
I'll look in to your suggestions.
MacStudio/Pro Tools Studio/MBOX STUDIO
Should have come here first.



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You've come to the right place! Glad you are here.

Drew and the other Forum members are invaluable for troubleshooting assistance.

Here's to you being up and running soon!

 

[Gary D]

I've been working in this game for a similar period. Thankfully, I have only needed the help of UAD support a couple of times ( mainly due to everything being so smooth and intuitive ) but when I did interact, the guys have been nothing short of excellent. Certainly not my everyday experience of dealing with various companies over the years
Hoping you are sorted soon and and enjoying these products as much as I have.

 

[chrisharbin]

I dealt with support one time, it was top notch but that was a while ago. Just a thought because we are usually a helpful bunch here, maybe not the best idea to start off saying things like "worst ever" unless it's been a ton of times. Presonus and Ableton and IK come to mind in that department